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Compare Customer Alliance vs GetFiveStars

What is better Customer Alliance or GetFiveStars? You have so many Reputation Management Software options in today’s market that deciding on the best product may be frustrating. On our comparison page, you can actually compare the features, pricing conditions, available plans, and more details of Customer Alliance and GetFiveStars.

You can also assess their score (8.6 for Customer Alliance vs. 8.4 for GetFiveStars) and user satisfaction level (100% for Customer Alliance vs. 100% for GetFiveStars). The scores and ratings present you with a general idea how both these software products perform. In addition, find out if the solution can integrate with the company’s current business apps to ensure greater productivity.

If you would like to quickly locate the more reliable Reputation Management Software according to our experts we advise you examine these solutions: Qualtrics CX, Hootsuite, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Questionnaire
  • Review Invitation
  • WiFi Questionnaire
  • Reviews Widget
  • Certificate Integration
  • Reviews Analysis
  • Semantics
  • Competition Overview
  • Partner & Third-Party Integrations

Pricing Info

Customer Alliance offers the following enterprise pricing packages:

Basic – €79.00/month + €1.00/room/month/annual billing

  • Basic Features

Plus – €79.00/month + €1.50/room/month/annual billing

  • Basic Features
  • Online Reputation Monitoring
  • Social Media Monitoring

Premium – €79.00/month + €2.00/room/month/annual billing

  • All Plus Features
  • Online Reputation Monitoring
  • Social Media Monitoring
  • Competition Analysis
  • SMS Invitation
  • Backend Interface for Hospitality Chain

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Schick Hotels, Sylter Hof Berlin, Hotel Victoria Nürnberg

Integrations

Xustomer Alliance interfaces with the following solutions:

  • 5stelle*
  • X
  • ASA HOTEL
  • ASSD
  • Availpro
  • CBP Hôtel – Sequoiasoft
  • Chloë
  • Citadel
  • Cudbe
  • DATAreform GmbH
  • Dylog
  • Éole – GHM GESTHOTEL
  • FITS Hotel Software
  • GeHo
  • GestioneAlbergo PMS Leonardo
  • GHM GESTHOTEL
  • PROFI
  • HOTELCUBE
  • Hoteleasy
  • Hotelfinder
  • HOPE
  • HOTELTIME SOLUTIONS
  • HOTIX
  • Hotline
  • Hottimo
  • HS / 3
  • ibelsa
  • ideas4hotels
  • INAXEL Naxi-Gestion
  • INFHOTIK
  • Infor
  • Jazotel Front Office
  • Lodgit Hotel Software
  • Logotel Hotel Software
  • Medialog
  • Micrologic
  • Misterbooking
  • Ms3 Solutions
  • Novaresa
  • OPERA
  • Oracle
  • Orchestra Software
  • Oscar WiFi
  • Page 3.0 PMS
  • Protel
  • resalys
  • reservit
  • Resthel Office
  • Rezlynx PMS
  • Scrigno PMS – GP Dati
  • semper
  • serenata
  • SIHOT
  • Stardekk
  • Swoppen Systems
  • Thaïs-Soft
  • Thelis eSeason
  • Topsys
  • VEGA
  • WebResa
  • Winhotel
  • Winner Front Office

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-around reputation management software for independent hotels and chains.

Company Email

info@customer-alliance.com

Contact No.

Company's Address

Customer Alliance
Ullsteinstr. 118, Tower B
12109 Berlin
Germany

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $39.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Single Customer Email Entry
  • Bulk Customer Email Entry
  • Single or Bulk Email Feedback Requests
  • SMS Feedback Requests
  • Tablet & iPad Kiosk Mode
  • API Integration
  • Net Promoter Score Capture
  • Customer Testimonials Builder
  • Testimonial Widget
  • Online Review Requests
  • NPS Reporting
  • Reviews Monitoring
  • Automated Reports
  • Negative Reviews Alerts

Pricing Info

GetFiveStars offers several SMB and enterprise pricing packages, depending on the number of managed locations. Give the details a look, and select the best plan for your business:

Multi-Location Pricing

Basic – $39.95/location/month

  • Up to 1,000 New Customer Profiles Monthly
  • 1,000 Email Requests per Month (30 a day)
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • User Guide and Chat & Email Support
  • Zapier Integration

Pro – $75.00/location/month

  • Up to 3,500 New Customer Profiles Monthly
  • 3,000 Email Requests per Month (100 a day)
  • 200 SMS Review Requests Credits
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • Captive Wi-Fi Portal
  • User Guide and Chat & Email Support
  • API, Zapier, & Webhooks Integration

Pro Plus – $99.00/location/month

  • Up to 6,000 New Customer Profiles Monthly
  • 4,000 Email Requests per Month (130 a day)
  • 400 SMS Review Requests Credits
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • Captive Wi-Fi Portal
  • User Guide and Chat & Email Support
  • API, Zapier, & Webhooks Integration

Executive – $249.00/location/month

  • Up to 10,000 New Customer Profiles Monthly
  • 7,500 Email Requests per Month (230 a day)
  • 1,000 SMS Review Requests Credits
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • Captive Wi-Fi Portal
  • All Support Methods and Phone
  • API, Zapier, & Webhooks Integration
  • Insights Report – Customer Feedback Analysis

 

Enterprise & Franchise Info

  • 1 Location – $39.95/location/month
  • 2-10 Locations – $29.00/location/month
  • 11-16 Locations – $24.00/location/month
  • 17-25 Locations – $21.00/location/month
  • 26-40 Locations – $18.00/location/month
  • 41-100 Locations – $15.00/location/month
  • 100+ Locations – $12.00/location/month
  • More than 500 Locations – custom pricing

Enterprise & Franchise solutions can automate feedback requests, tag locations, manage and monitor businesses at the corporate and location levels, optimize local search and search engine results, and capture Net Promoter Scores and analyze them.

Agency Whitelabel

Basic

  • 1 Location – $39.95/location/month
  • 2-10 Locations – $29.00/location/month
  • 11-16 Locations – $24.00/location/month
  • 17-25 Locations – $21.00/location/month
  • 26-40 Locations – $18.00/location/month
  • 41-100 Locations – $15.00/location/month
  • 100+ Locations – $12.00/location/month
  • 1,000 New Customer Profiles per Month
  • 1,000 Email Requests (30 a day)

Pro  

  • 1 Location – $75.00/location/month
  • 2-10 Locations – $55.00/location/month
  • 11-16 Locations – $42.00/location/month
  • 17-25 Locations – $35.00/location/month
  • 26-40 Locations – $32.00/location/month
  • 41-100 Locations – $29.00/location/month
  • 100+ Locations – $25.00/location/month
  • 3,500 New Customer Profiles per Month
  • 3,000 Email Requests (100 a day)
  • 200 SMS Review Requests Credits
  • Wi-Fi Portal ($200 one-time device fee)

Pro Plus

  • 1 Location – $99.00/location/month
  • 2-10 Locations – $69.00/location/month
  • 11-16 Locations – $55.00/location/month
  • 17-25 Locations – $47.00/location/month
  • 26-40 Locations – $44.00/location/month
  • 41-100 Locations – $41.00/location/month
  • 100+ Locations – $38.00/location/month
  • 6,000 New Customer Profiles per Month
  • 4,000 Email Requests (130 a day)
  • 400 SMS Review Requests Credits
  • Wi-Fi Portal ($200 one-time device fee)

Executive

  • 1 Location – $249.00/location/month
  • 2-10 Locations – $199.00/location/month
  • 11-16 Locations – $185.00/location/month
  • 17-25 Locations – $170.00/location/month
  • 26-40 Locations – $155.00/location/month
  • 41-100 Locations – $145.00/location/month
  • 100+ Locations – $140.00/location/month
  • 10,000 New Customer Profiles per Month
  • 7,500 Email Requests (250 a day)
  • 1,000 SMS Review Requests Credits
  • Wi-Fi Portal Included

For questions regarding pricing plans, contact GetFiveStars through email or chat.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

GetFiveStars can be integrated with numerous third-party services via API, Zapier, and Webhooks.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

GetFiveStars is a fully integrated and highly customizable online reputation management platform.

Company Email

support@getfivestars.com

Contact No.

Company's Address

5205 Prospect Rd. #135-163
San Jose, CA 95129
USA

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

Both Customer Alliance and GetFiveStars were evaluated by a team of independent SaaS experts who conducted a full study of all core elements of each software. Their final rating was prepared by means of unique SmartScore algorithm which gives an individual partial score to every element such as: main features, client support, mobile device support, security, customer satisfaction and media presence. We are aware that useful features are not the only aspect essential to a business so we make sure we pay attention to all sides of a product prior to giving it a final rating.

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