What is better Cugic Live Chat or Engati? If you’re getting a hard time selecting the best Customer Support Software product for your situation, it’s a good idea to do a comparison of the available software and determine which solution offers more advantages. For instance, here you can examine Cugic Live Chat (overall score: 8.0; user rating: 91%) vs. Engati (overall score: 8.7; user rating: 95%) for their overall performance.
It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget. Working with a clear table to evaluate their features will significantly boost the possibility of getting the appropriate product for your company. Look closely at other aspects of the software like intuitiveness, flexibility, scalability, and pricing terms.
In the event you need to quickly identify the optimal Live Chat Software according to our review team we recommend you check out one of these products: Zendesk, Pipedrive, Vision Helpdesk.
Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:
Cugic Chat Lite – Free
1 agent account
30-day chat history
Embedded chat window
1 Concurrent Chat
Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)
Unlimited Chats
Unlimited agent accounts
Department Wise categorization
Unlimited chat history
Pop-up or embedded chat window
Basic chat customization
Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)
Unlimited Chats
Unlimited agent accounts
Unlimited chat history
Pop-up or embedded chat window
Basic chat customization
Basic Chat Stats
API Integration
Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)
Cugic Live Chat integrates with the following business systems and applications:
Facebook
Twitter
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.
Engati offers a starter plan and three quote-based SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the one that meets your requirements.
Engati supports JSON Rest APIs and integrates with the following applications:
Google Calendar
Google Sheets
Freshdesk
Salesforce
Zendesk
Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PwC, Unitel, Herman Miller
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Engati is a platform designed to help businesses build and deploy AI-driven chatbot and live chat across 14 different communication channels quickly with ease.
Company Email
contact@engati.com
Contact No.
Company's Address
Engati
1068, 24th main, HSR layout Bangalore, Karnataka
India
When you test various Customer Support Software services you shouldn’t just look at their features list and provided pricing packages. Pay attention to the fact that the product must be matching your requirements and team so the more flexible their offer the better. Check what OSes are supported by Cugic Live Chat and Engati and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, because this could be a critical factor for many businesses.
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