What is better Conversocial or Xoxoday Plum? There are numerous Customer Experience Management Software products available for businesses today. The ideal way to find out which one fits your needs best is to check them side by side. For instance, here you can examine Conversocial and Xoxoday Plum for their overall score (8.6 vs. 8.8, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).
It’s also possible to examine their features and pricing terms along with other helpful data below. When matching products make sure you examine their similar features and mark their disparities to have a clearer picture of both deals. What is more keep in mind to evaluate other features including security, backup, ease-of-use, and customer service.
In case you you have to quickly find the optimal Customer Experience Management Software according to our review team we advise you check out one of these solutions: Alchemer, Smartlook, Zendesk.
Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.
Xoxoday Plum only offers one plan. You can book a demo with the vendor to know more about the software. After getting in touch, the vendor may provide a free trial for 14 days so you can explore its tools and features. Here are the plan’s inclusions:
Xoxo Codes
Xoxo Points
Campaigns
Custom Landing Page and Microsites
Multi-Channel Delivery
Custom Denominations
Custom Designs and Templates
Reports and Analytics
Bulk or Single Purchase
Multiple Currency Support
Global Catalog
Access Controls
Finance Management
Developer APIs
DIY Options
Tech and Account Management
Third-Party Integrations
Developer APIs
Mobile and Web App
White-Labelling
Multi-Language Support
Marketplace Apps
Support
Dedicated Account Manager
Customer Success
99% Guaranteed Uptime SLA
Chat and Bot Support
Implementation and Onboarding Support
HR Consulting Support for Program Success Through Top Consultants (Charged Separately)
Workshops, Training, Webinars for Continuous Learning
Admin Settings
Data Export (CSV, Excel, etc.)
Reporting and Business Intelligence
ADFS Support
10GB Data Storage Per Organization
Compliant with ISO 27001, GDPR, and Similar Regulations
Data Loss Prevention (DLP) Support
Audit Log Support
Benchmarking Support
Sandbox Environment for UAT
IP Whitelisting
Data Center Locations: Hybrid and On-Premise Support (Charged Separately)
Xoxoday Plum can integrate with the following HRMS:
SuccessFactors
Darwinbox
Workday
Peoplesoft
PeopleStrong
BambooHR
It also has widgets to integrate with third-party services like the following:
Shopify
Salesforce
Zendesk
Zoho
Xoxoday Plum has developer APIs as well.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Target, Adobe, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a cloud-based platform for managing and distributing digital rewards for company employees or business customers. It also measures not just the effectiveness of the program but also its potential return on investment. For business organizations, Xoxoday Plum integrates with HRMS, CRM, ticketing, etc., to automatically reward employees.
You should pay attention to the fact that even though both Conversocial and Xoxoday Plum may provide an excellent set of features each software might be designed for a different company size. If you are comparing features you may want to pay attention to a company size they are catering to. Certain elements might scale up with no problem for large enterprises but if you run a small or mid-sized company it’s often better to stay away from paying for advanced features that you may never actually use.
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