Compare XenCall vs. ContactWorld

If you’re experiencing a difficult time choosing the right Communications Software product for your company, try to compare and contrast the available software and determine which service offers more advantages. For example, here you can examine ContactWorld (overall score: 8.2; user rating: 100%) vs. XenCall (overall score: 7.9; user rating: N/A%) for their overall performance. You can even see which one provides more functions that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to match their features will significantly increase the chances of getting the right product for your company. Look closely at other areas of the software like intuitiveness, flexibility, scalability, and pricing terms. We know that not all businesses have the time to examine a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Communications Software category are: Slack, RingCentral, 8×8 VoIP Phone Service.
Software

XenCall

VS

ContactWorld

VS

XenCall screenshot ContactWorld screenshot
Pricing Details

Total Score

Our Score

7.9 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Cost

Cost

by quote

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

XenCall is a cloud-based call center automation software for telemarketers and call centers.
ContactWorld is the first global, true-cloud contact center solution that delivers a personalized service to every inquiry.
Quick Links
Company's Address

Company's Address

2600-4720 Kingsway Ave
Vancouver, British Columbia V6B 2L3
Canada
Belvedere House
Basing View
Basingstoke
RG21 4HG
Available Plans

Available Plans

XenCall’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.

 

Available Features

Available Features

XenCall FEATURES

  • Agent callback calendar
  • Appointment calendar
  • API capabilities
  • Agent and dail list prioritization
  • Automated tasks
  • Call recording
  • Caller ID proximity matching
  • Conference calling
  • Built-in CRM
  • Custome agent status
  • Diler speed configuration
  • Firewall security
  • Inbound queue strategy
  • Lead targeting
  • Instant message
  • Live floor monitoring
  • Report and analytics

ContactWorld FEATURES

  • Customizable call flows
  • Wide range of computer telephony integration (CTI) applications
  • Live supervisor monitoring
  • Extensive statistics and reporting suite
  • Call recording
  • Interactive voice response (IVR) collection
  • Calling Line ID detection and routing
Support Types

Support Types

Phone Live Support
Phone
Ticket Training
Pricing Details

Pricing Details

Learn more about XenCall pricing Learn more about ContactWorld pricing
Email Address

Email Address

sales@xencall.com
Popular Customers

Popular Customers

Photobox, Gigaclear, Sixpack Shortcuts
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Languages Supported

Languages Supported

English English
Phone No.

Phone No.

+1-800-694-1049 1 (855) 534 - 2888
Supported Integrations

Supported Integrations

XenCall integrates with the following business systems and applications:

  • Dropbox
  • Voicelog
  • Google Maps
  • Google
  • Trusted TPV
  • Amazon web services
  • Moneris solution
  • Stripe

NewVoiceMedia integrates with the following business systems and applications:

  • Salesforce
  • Desk.com
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which app will perform best for your business it might be a sensible idea to analyze each service’s social metrics. These metrics are usually a way to see how popular every app is and how large is its online presence. For example, in case of Facebook ContactWorld has 716 likes on their official profile while XenCall profile is liked by 0 users.