What is better ContactWorld or CloudTalk? If you wish for an efficient Communications Software product for your enterprise you must take time to compare a wide range of alternatives. It doesn’t have to be difficult, and can be as straightforward as matching their features in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can see ContactWorld’s overall score of 8.2 and compare it against CloudTalk’s score of 8.5; or ContactWorld’s user satisfaction level at N/A% versus CloudTalk’s 100% satisfaction score.
The evaluation can help you find out the strengths and weaknesses of each software, and decide which matches your requirements better. Aside from the robust features, the application that’s simple to grasp and use is always the better product.
We know that not all businesses have the time to scrutinize a wide range of various services, so we created a list of recommendations that you may find useful. Our top choices for the Communications Software category are: RingCentral, monday.com, Slack.
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Please pay attention to the fact that while both ContactWorld and CloudTalk may have a top quality array of features every app might be aimed at a different business size. If you are studying different apps you may want to focus on a company type they are aimed at. Certain features might scale up effectively for big enterprises but if you run a small or medium business it’s usually better to stay away from paying for customized functionalities that you may never have a chance to use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
