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Compare CloudTalk vs Vonage

What is better CloudTalk or Vonage? Comparing CloudTalk and Vonage, it is possible to see which Business Phone Systems product is the more suitable alternative. This ensures that your enterprise can select the most productive and effective program. You can check the details, including available tools, costs, plans offered by each vendor, offer stipulations, etc.

We also let you check their general scores to know which one seems to be more suitable. CloudTalk has 8.5 points for overall quality and N/A% rating for user satisfaction; while Vonage has 9.2 points for overall quality and 99% for user satisfaction. Similarly, you can also assess which software business is more dependable by sending an email inquiry to both vendors and find out which company replies faster.

Those of you who don't have much time or want a Call Center Software recommendation from our team may want to examine these top choices for the current year: Freshcaller, Zendesk, RingCentral Contact Center.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from €10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Recording
  • Call Queueing
  • International Numbers
  • Toll-Free Numbers
  • Short Numbers
  • Callback
  • Internal Phone Number Tags
  • Business Hours
  • Personalized Greetings
  • Voicemail
  • Internal Call Greetings
  • Contact Tags
  • Custom Fields
  • Blacklist
  • Advanced Call Routing
  • Statistics and Monitoring
  • Integrations with Business Tools
  • Utilities
  • Outbound Call Center

Pricing Info

CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).

Starter – €15/user/month (billed monthly) or €10/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)

Essential – €30/user/month (billed monthly) or €20/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing

Expert – €50/user/month (billed monthly) or €35/user/month (billed annually)

  • All Essential features
  • Open API
  • Salesforce integration
  • Power Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score

Custom – Quote-based plan

  • All Expert features
  • Custom onboarding
  • Unlimited outbound calls (Flat Rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Yves Rocher, Karcher

Integrations

CloudTalk integrates with the following business systems and applications:

  • Hubspot
  • Pipedrive
  • Salesforce
  • Zendesk
  • Freshdesk
  • LiveAgent
  • Helpscout
  • Intercom
  • Shopify
  • Bigcommerce
  • Magento
  • Microsoft Dynamics
  • Zoho CRM
  • Groove
  • Live Chat
  • Shoptet
  • Magento
  • Shopify
  • Bigcommerce
  • 12 Integrations are planned for Q3/2019.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients.

Company Email

support@cloudtalk.io

Contact No.

Company's Address

CloudTalk ltd
244 Madison Avenue
New York City, 10016-2817
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Virtual Receptionist
  • Customizable Call Routing
  • WAN Optimization
  • Traffic Prioritization
  • Software-Defines WAN
  • Unified Communications
  • Amazon Chime Integration
  • Online Meetings
  • Video Conferencing
  • Web Conferencing
  • High-Quality Voice, Point to Point Video, and Messaging
  • Elevated Quality of Service for Voice, Video and Data Communications
  • Runs On High-Speed Internet Connection
  • Mobility
  • Mobile and Desktop Apps
  • Call Monitoring
  • Call Recording
  • Launch a Contact Center
  • Reduce Communication Cost
  • Connect Virtual Teams/Offices
  • Phone Number Verification
  • Chat

Pricing Info

Vonage SMB and enterprise pricing information is available only upon request. Please contact the company for details, and get your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Craft Art Company, Knee Walker Central, Pennrose

Integrations

Vonage supports the following integrations:

  • Salesforce
  • Microsoft Dynamics
  • Oracle
  • Zendesk
  • G Suite
  • Bullhorn
  • Clio
  • Netsuite
  • JobDiva
  • Office 365
  • ConnectWise
  • Zoho

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A business VoIP phone system for small and medium businesses, enterprises, and remote teams/offices; featuring its network optimization and phone system customization functionalities.

Company Email

info@vonage.com

Contact No.

Company's Address

Vonage Corporate Headquarters
23 Main Street
Holmdel, NJ 07733
USA

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

Almost as important as useful features and user support quality are pricing options given by CloudTalk and Vonage. While cost should not be a deciding factor it’s surely a key thing to consider. You should try to find a flexible pricing plan that can be adjusted to your business size and easily scaled up when your company expands. Make sure you don’t pick plans that include advanced features that you won’t find useful and always try to contact with the vendor directly because big companies can usually count on special pricing. You should also check out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to invest any money and gives you a solid overview of what it feels like to work with CloudTalk and Vonage.

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