What is better CloudTalk or UniTel Voice? You have such a wide range of Business Phone Systems choices in today’s market that selecting the best product is often difficult. On our comparison page, we let you review the functions, pricing conditions, available plans, and more details of CloudTalk and UniTel Voice.
You can evaluate their score (8.5 for CloudTalk vs. 7.7 for UniTel Voice) and user satisfaction level (100% for CloudTalk vs. 89% for UniTel Voice). The scores and ratings provide you with an overall idea how both these software products perform. Additionally, make sure if the solution can integrate with the company’s current business apps to guarantee greater productivity.
Users who are pressed for time or would like to get a Call Center Software advice from our experts might want to examine these top choices for the current year: Freshdesk Contact Center, Zendesk, JustCall.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
All the data, details and reviews that we provided in this analysis were gathered from official company sites, promotional resources available online, real-life experience from real users as well as our own everyday use of every software by a professional reviewer. We pay a lot of attention to extensively examine every app, as a result we not only study it on our own, but we also compare our observations with views of other people from the SaaS community.
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