What is better CloudTalk or UniTel Voice? Finding the best Business Phone Systems for your firm is vital to improving your company’s productivity. In our platform, you can easily evaluate numerous solutions to see which one is the most suitable software for your needs. Here you can match CloudTalk vs. UniTel Voice and check out their overall scores (8.5 vs. 7.7, respectively) and user satisfaction rating (100% vs. 89%, respectively).
It's also possible to look at the details of rates, terms, plans, features, tools, and more, and decide which software offers more benefits for your business. In practice, select the software which helps you to add/remove features and pricing to address your sales growth or lack of it.
If you have to quickly locate the optimal Call Center Software according to our experts we advise you try out the following services: Zendesk, JustCall, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
No Business Phone Systems will manate to cater to all the requirements of a specific team. Though key features of CloudTalk and UniTel Voice should matter you should also thoroughly analyze the integrations offered by every product. Very often your team will already be working with some other SaaS software in your company and it’s definitely wiser to go with solutions that integrate well with each other. That way you can ensure an effortless exchange of information between your teams and services, which can really reduce time wasted on migrating between one product and the next.
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