What is better CloudTalk or Balto? Various businesses need different types of Customer Support Software. To learn which one meets your needs, consider assessing various solutions feature by feature along with their conditions and costs. Similarly, you will get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: CloudTalk (8.5) vs. Balto (8.0) for overall quality and performance; CloudTalk (100%) vs. Balto (93%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a better choice for your company. A simple, practical tip is to note down the pros and cons of both solutions side by side and find out which solution comes on top.
Those of you who are pressed for time or could use a Call Center Software recommendation from our experts might want to take a look at these top choices for this year: Zendesk, Freshdesk Contact Center, JustCall.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.
If you research various Customer Support Software solutions you shouldn’t simply look at their features list and offered pricing plans. Consider that the service must be matching your standards and business so the more flexible their offer the better. Find our which OSes are supported by CloudTalk and Balto and make sure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, as this may be a critical factor for many businesses.
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