CloudTalk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Call Recording
- Call Queueing
- International Numbers
- Toll-Free Numbers
- Short Numbers
- Callback
- Internal Phone Number Tags
- Business Hours
- Personalized Greetings
- Voicemail
- Internal Call Greetings
- Contact Tags
- Custom Fields
- Blacklist
- Advanced Call Routing
- Statistics and Monitoring
- Integrations with Business Tools
- Utilities
- Outbound Call Center
Pricing Info
Pricing Info
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
- Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
- Advanced analytics with unlimited history
- Real-time client dashboard
- One-to-one onboarding session
- Integrations to other systems
- Open API
- Unlimited concurrent calls
- Skill-based routing
- Smart queueing
- SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
- All Essential features
- Open API
- Salesforce integration
- Power Dialer/Smart Dialer
- Wallboards
- Dedicated account manager
- Speech to text
- Sentiment & CSAT score
- Call Monitoring
Custom – Quote-based plan
- All Expert features
- Custom onboarding
- Unlimited outbound calls (Flat Rates)
- Enterprise-level security
- Developer support
- Custom reporting
- SLA
Integrations
Integrations
CloudTalk integrates with the following business systems and applications:
- Hubspot
- Pipedrive
- Salesforce
- Zendesk
- Freshdesk
- LiveAgent
- Helpscout
- Intercom
- Shopify
- Bigcommerce
- Magento
- Microsoft Dynamics
- Zoho CRM
- Groove
- Live Chat
- Shoptet
- Magento
- Shopify
- Bigcommerce
- 12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Company Email
support@cloudtalk.io
Contact No.
Company's Address
CloudTalk ltd
244 Madison Avenue
New York City, 10016-2817
USA
CloudTalk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Objection Handling
- Pain and Interest Signals
- Soft Skills
- Automatic De-escalation
- Instant Knowledgebase Information Access
- 100% AI Call Monitoring
- Conversation Milestones and Alerts
- Threat or Combative Language Detection
- False Statement Detection
- Disclaimer Monitoring
- Script Deviation Monitoring
Pricing Info
Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.
Integrations
Balto integrates with the following business systems and applications:
- Five9
- Livevox
- TCN
- RingCentral
- Avaya
- NICE inContact
- Outreach
- Hubspot
- Zultys
- 3CX
- Vocalcom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CaCI, Tate and Kirlin, Midwest Recovery
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Balto is a call center management suite powered by artificial intelligence to improve call results and leverage customer support quality.
Company Email
sales@baltosoftware.com
Contact No.
Company's Address
Balto Software Inc.
911 Washington Ave #713
St. Louis, MO 63101
United States
Balto Comparisons
Popular Balto Alternatives
If you research various Customer Support Software solutions you shouldn’t simply look at their features list and offered pricing plans. Consider that the service must be matching your standards and business so the more flexible their offer the better. Find our which OSes are supported by CloudTalk and Balto and make sure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, as this may be a critical factor for many businesses.
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