CloudTalk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Call Recording
- Call Queueing
- International Numbers
- Toll-Free Numbers
- Short Numbers
- Callback
- Internal Phone Number Tags
- Business Hours
- Personalized Greetings
- Voicemail
- Internal Call Greetings
- Contact Tags
- Custom Fields
- Blacklist
- Advanced Call Routing
- Statistics and Monitoring
- Integrations with Business Tools
- Utilities
- Outbound Call Center
Pricing Info
Pricing Info
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
- Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
- Advanced analytics with unlimited history
- Real-time client dashboard
- One-to-one onboarding session
- Integrations to other systems
- Open API
- Unlimited concurrent calls
- Skill-based routing
- Smart queueing
- SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
- All Essential features
- Open API
- Salesforce integration
- Power Dialer/Smart Dialer
- Wallboards
- Dedicated account manager
- Speech to text
- Sentiment & CSAT score
- Call Monitoring
Custom – Quote-based plan
- All Expert features
- Custom onboarding
- Unlimited outbound calls (Flat Rates)
- Enterprise-level security
- Developer support
- Custom reporting
- SLA
Integrations
Integrations
CloudTalk integrates with the following business systems and applications:
- Hubspot
- Pipedrive
- Salesforce
- Zendesk
- Freshdesk
- LiveAgent
- Helpscout
- Intercom
- Shopify
- Bigcommerce
- Magento
- Microsoft Dynamics
- Zoho CRM
- Groove
- Live Chat
- Shoptet
- Magento
- Shopify
- Bigcommerce
- 12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Company Email
support@cloudtalk.io
Contact No.
Company's Address
CloudTalk ltd
244 Madison Avenue
New York City, 10016-2817
USA
CloudTalk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Manual dialer
- Progressive dialer
- Predictive dialer
- Automatic redial
- Inbound call forwarding
- Conversation recording
- Lead fields
- Lead duplicate check
- Enrich lead data
- Synchronize lead pool
- Automated lead actions
- Search leads
- Data filters
- Campaign filters
- Campaign segmentation
- Call manuscript
- Automated email or SMS notifications
- Email templates
- SMS templates
- KPI reports
- Report templates
- Dashboard
- Live call listening
- Live talk with agent
- Mass-change leads
- Remove duplicates
- User permissions
- Hotkey navigation
Pricing Info
Adversus Dialer has a monthly and annual subscription plan. These enterprise pricing plans have the same features. You can also ask the vendor for a quote for their custom enterprise pricing. There is a free trial that you can check out before investing in the software. Here are more details on Adversus Dialer’s plans:
Monthly Plan – $100/user/month ($90 billed annually)
- Predictive Dialing
- Inbound Return Calls
- Callbacks
- Lead Information
- Call Recording
- Integrated Calendars
- Automatic Email and SMS
- Lead Journeys
- Add or Delay Actions
- Smart Filtration Reports
- Create Multiple Branches
- Add Unlimited Actions
- Create Unlimited Data Fields
- Edit Lead Data
- Automatic Data Deletion Process
- Segmentation tools
- Access to KPIs
- Data History
- Automatic Reporting
- Live Agent Activity
- Live Campaign Performance
- Listen to Active Calls
- Benchmark Campaigns or Teams
- Make Repeatable Tasks
- User Administration
- Customer Profiles
- Project and Team Organization
- Hide Private Data
- Add Subcontractors
- Data Import and Export
- Third-Party Integration
- Free telephony to Denmark (additional $50/user/month on annual billing)
- Free Calls to EU, US, and Canada (additional $60/user/month)
Enterprise – Contact vendor
Integrations
Adversus offers integrations with CRM, marketing, automation, teamwork, and calendar apps. It likewise supports APIs and webhooks for other third-party integrations. Adversus integrates seamlessly with the following third-party systems:
Zapier
Plecto
Slack
Podio
Intra Manager
Office 365
Google Calendar
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intrum, OK, Atriumweb
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A web dialer and lead management tool that helps you optimize workflows and engage with contacts better.
Company Email
hello@adversus.io
Contact No.
Company's Address
Karupvej 2D
8000 Aarhus C
Denmark
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Both CloudTalk and Adversus Dialer were evaluated by a group of independent B2B experts who prepared a thorough analysis of all crucial elements of each solution. Their final rating was prepared by means of unique SmartScore algorithm that provides a separate partial score to every element such as: main functionalities, customer support, mobile support, security, user satisfaction and media presence. Here at FinancesOnline we realize useful features are not the only aspect crucial to a company so we do our best to pay attention to all sides of a service prior to giving it a final score.
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