What is better CloudTalk or Acumatica? Today’s corporations require the best Business Phone Systems product to remain competitive. On this page we help you with buying the right solution, by allowing you to compare CloudTalk and Acumatica down to the very details of their individual features.
You can even examine our general scoring values, which rate the software general quality and performance. CloudTalk got a 8.5 score, while Acumatica has a score of 8.8. Likewise, you can compare their general user satisfaction rating: 100% (CloudTalk) against 97% (Acumatica). Bear in mind to choose the application that best matches your most urgent issues, not the application with the most robust features.
Our team put a lot of effort to prepare reviews of all popular Call Center Software services offered on the market, but among all the ones we reviewed these three caught our special attention: JustCall, Freshdesk Contact Center, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Acumatica natively integrates with more than 200 applications, tools, and services, including over 70 native integrations through its marketplace. These include apps for accounts payable, accounts receivable, inventory management, marketing automation, sales order management, and warehouse management, among others.
Some examples of these integrations are:
Shopify
WooCommerce Connector
Biz-Tech Magento Connector
Velixo
eWorkplace Apps
Celigo
BigCommerce
DataSelf
ShipEngine
Acusync
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
KFC Singapore, IMG Enterprises, Tulsa Performing Arts Center
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Features a future-proof and intuitive interface, which supports business growth by allowing employees to access data anytime and anywhere. It also handles everything from finance management and project accounting to inventory management and payroll processing.
You shouldn’t count on exclusively a broad range of functionalities and flexible pricing plans from a reliable Business Phone Systems. Almost as important as main features is a top-notch customer support. You want to make sure that if you have any questions about CloudTalk or Acumatica, or you face some problems, or perhaps you’ll need to ask for a certain change or feature useful to your team you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can enjoy personal training or at the very least an FAQ you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
