Freshdesk Messaging
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Dedicated US or CA Phone Number
- SMS and Calling
- Shared Phone Numbers
- Real-Time Fax
- Fax Encryption for Compliance
- Distributed Workforce Support
- Toll-Free Calling
Pricing Info
Pricing Info
Cloudli offers a wide range of enterprise pricing plans for the different services and apps it provides.
TalkNText Start Up – $20/month
- Unlimited US and Canada calling
- 500 Business Text messages
- Unlimited team messaging
- One dedicated local business phone number
- Ability to text-enable existing business landline phone number
- AI-powered Call Screener (free for a limited time)
- Core features like shared team phone numbers, text message auto-replies, smart call routing, IVR/auto-attendant, voicemail transcription and more
- Intuitive TalkNText app for iOS, Android, MacOS and Windows devices
TalkNText Small Business – $36/month
- Unlimited US and Canada calling
- 1,000 Business Text messages
- Unlimited team messaging
- One dedicated local business phone number
- Ability to text-enable existing business landline phone number
- AI-powered Call Screener (free for a limited time)
- Core features like shared team phone numbers, text message auto-replies, smart call routing, IVR/auto-attendant, voicemail transcription and more
- Intuitive TalkNText app for iOS, Android, MacOS and Windows devices
- Option to add additional users for $9/month
- Enhanced Business Texting features: keywords and SMS broadcast
TalkNText Enterprise – $90/month
- Unlimited US and Canada calling
- 5,000 Business Text messages
- Unlimited team messaging
- One dedicated local business phone number
- Ability to text-enable existing business landline phone number
- AI-powered Call Screener (free for a limited time)
- Core features like shared team phone numbers, text message auto-replies, smart call routing, IVR/auto-attendant, voicemail transcription and more
- Intuitive TalkNText app for iOS, Android, MacOS and Windows devices
- Option to add additional users for $9/month
- Enhanced Business Texting features: keywords and SMS broadcast
T.38 SIP Trunks – $8/month
- A T.38 SIP Trunk connection and fax number(s) for your fax server
- Low per-minute inbound/outbound rates
- Exceptional call completion results over the Internet
- Low international rates
- Fax numbers available for locations across Canada and the USA
- Optional encryption available
Fax Line (Basic) – $9.90/month
- 90 minutes inbound/outbound to USA and/or Canada
- 1 fax number (locations across the USA and Canada, or keep your existing fax number)
- Low per-minute inbound/outbound additional usage rates
- Requires ATA (purchased separately)
Fax Line (All-In) – $36/month
- Unlimited inbound minutes
- Unlimited outbound minutes to the USA and Canada
- 1 fax number (locations across the USA and Canada, or keep your existing fax number)
- 1 ATA (Analog Telephone Adapter)
- Low international rates
Never Busy Fax Line (Basic) – $14.90/month
- Incoming faxes delivered via email, even when faxing out
- Automatic printing of inbound faxes when printer is available
- 90 inbound or outbound minutes to USA and/or Canada
- 90 inbound pages at no charge
- 1 fax number (locations across the USA and Canada, or keep your existing fax number)
- Low per-minute inbound/outbound additional usage rates
- Requires ATA (purchased separately)
Never Busy Fax Line (All-In) – $42/month
- Incoming faxes delivered via email, even when faxing out
- Automatic printing of inbound faxes when printer is available
- Unlimited inbound minutes
- Unlimited outbound minutes to USA and Canada
- 90 inbound pages at no charge
- 1 fax number (locations across the USA and Canada, or keep your existing fax number)
- 1 ATA (Analog Telephone Adapter)
- Low international rates
Virtual Fax Lite – $4/month
- 80 inbound or outbound fax pages per month
- Faxing over email on your desktop or mobile device, or through the Cloudli portal
- PDF or TIFF email attachments that you can save, print, forward or delete
- Availability across the USA, Canada and internationally
- Low international rates
- 1 fax number (locations across the USA and Canada, or keep your existing fax number)
Virtual Fax – $8/month
- 200 inbound or outbound fax pages per month
- Faxing over email on your desktop or mobile device, or through the Cloudli portal
- PDF or TIFF email attachments that you can save, print, forward or delete
- Availability across the USA, Canada and internationally
- Low international rates
- 1 fax number (locations across the USA and Canada, or keep your existing fax number)
SIP Trunking Lite – $5/month
- Phone numbers at low rates
- Low per-minute inbound/outbound rates
- Optional encryption available
SIP Trunking All-In – $35/month
- Phone numbers at low rates
- Unlimited incoming calls
- Unlimited long distance calls to USA and Canada
- Optional encryption available
Home Phone Lite – $12.95/month
- Unlimited incoming calls
- 300 minutes of outgoing calls in Canada and the US
- One phone number
Home Phone All-In – $21.95/month
- Unlimited incoming calls
- Unlimited local and long-distance calls to Canada and the USA
- Two telephone numbers with a distinctive ringing option
Integrations
Integrations
Cloudli products integrate seamlessly with various apps such as:
- RightFax
- Xerox
- Dialogic
- Cisco
- Microsoft Teams
- Mitel
- Avaya
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TD Bank, Gold’s Gym, Gov. Ontario
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloudli offers a stack of business communication solutions for phone systems, messaging, faxing, and more.
Company Email
Contact No.
Company's Address
Cloudli Communications Inc.,
Montreal, Quebec,
Canada
Cloudli Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
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No Communications Software will be perfect enough to solve all the requirements of a company. While key features of Cloudli and Freshdesk Messaging are obviously a priority you should also thoroughly analyze the integrations supported by a given product. Very often you will already be working with other types of B2B software in your company and it’s definitely wiser to go with services that integrate well with one another. If you do that you can be certain of a reliable transfer of data between your teams and apps, which can significantly reduce time spent on migrating between one product and the next.
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