What is better Cincom Synchrony or NICE inContact CXone? We are here to streamline the whole process of assessing Customer Experience Management Software products for you. In particular, on this page you can examine the overall performance of Cincom Synchrony (7.2) and compare it with the overall performance of NICE inContact CXone (8.8). You may also match their overall user satisfaction rating: Cincom Synchrony (N/A%) vs. NICE inContact CXone (91%).
What’s more, study their features thoroughly to check which product can better deal with your company’s needs. Generally, any business solution should allow you to immediately view the big picture, at the same time giving you immediate access to the details.
Currently, the most significant solutions in our Customer Experience Management Software category are: Alchemer, Zendesk, Smartlook.
Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Synchrony offers a powerful combination of intelligent agent guidance and a customer-focused unified desktop, your employees are equipped to deliver smarter interactions.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
When you research various Customer Experience Management Software services you shouldn’t just analyze their list of features and provided pricing packages. Consider that the product should be adjusted to your needs and business so the more flexible their offer the better. Learn what systems are supported by Cincom Synchrony and NICE inContact CXone and make sure you will obtain mobile support for whatever devices you work on in your company. You should also learn which languages and countries are supported, because this may be a critical factor for many firms.
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