Cayzu
vsSpiceworks
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Email Integration
- Email Signatures
- Email Forwarding
- Multiple Emails
- Global Search
- Custom List
- Domain Branding/Mapping
- Custom Branding
- Multiple Brands & Products
- Mailbox Signatures
- Ticketing System
- Automated Rules
- Help Desk API
- Merge Conversations
- Apps & Integrations
- IP White-list Access
- Quick Response
- Service Level Agreements
- Auto Assign
- Auto Reply
- Customer Feedback
- Multiple Groups
- Asset Management
- Internal Notes
- Large Attachments
- Time Tracking
- Mobile Apps
- Custom Roles/Permissions
- Active Directory Integration
- Support Widget Integration
- Customizable Ticket Fields
- To Do’s
- Tags
- Split Cases
- Agent Collision
- Group Tickets Assigning
Pricing Info
Pricing Info
Basic – $4/agent per month (paid annually), $7 (if paid monthly)
- Email Channel
- Social Channels
- Basic Knowledge base
- Web Widget
Team – $9/agent per month (paid annually), $14 (if paid monthly)
Basic features plus:
- Assignment Rules
- App Integrations
- Time Tracking
- Custom Domain Mapping
Pro – $19/agent per month (paid annually), $25 (if paid monthly)
Team features plus:
- Multilingual content
- Reports & Dashboards
- SLAs and Business Hours
- Single sign-on
- Custom fields
- Asset Management
- Multiple ticket forms
Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)
Pro features plus:
- Custom agent roles
- Multibrand support
- Portal Customization
- Custom Ticket Views
- Agent Round Robin
- Rest based API
Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)
Enterprise features plus:
- IP Whitelisting
- 99.9% uptime SLA
- Custom License Agreement
All paid plans come with the following:
- Unlimited support
- Regular free updates
- Anywhere, anytime access
- Automatic backups
- Access to free apps integration
- Mobile apps
- Secure data protection
- No contracts
- No software install
- 14-day free trial
Integrations
Integrations
Cayzu supports the following integrations:
- Dropbox
- Freshbooks
- Google Analytics
- Harvest Invoice & Billing
- Jira
- Live Chat
- Skype
- Tawk.to
- Slack
- SugarCRM
- SuiteCRM
- Highrise CRM
- Zoho CRM
- Survey Monkey
- HubSpot
- SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Code Firefox, Hamilton Insurance, US DataVault, Corporate Backup
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools. The platform helps you track tickets and conversations, allowing you to manage support inquiries from one cloud-based portal. Automated rules and workflows also organize your support ticket queue, so you can provide faster, more efficient customer service.
Company Email
support@cayzu.com
Company's Address
Cayzu Inc,
102 Murray Street,
Amherstburg, Ontario
Canada
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Tickets & Tasks
- Team Management
- User Self-service
- IT Asset Management
- 150+ Add‐on Apps
- Ticket Collaboration
- Multi‐site Support
- Active Directory
- Knowledge Base
Pricing Info
Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.
Integrations
Spiceworks offers integration with the following business systems and applications:
- Teamviewer
- LogMeIn Rescue
- AlienVault
- Customer Thermometer
- Cherwell Support
- Evernote
- NetFlow
- OneLogin
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Company Email
support@spiceworks.com
Contact No.
Company's Address
3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
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All the data, information and reviews that we presented in this comparison were collected from official company sites, advertising materials available online, actual experience from real customers as well as our own hands-on use of every service by a professional reviewer. We put a lot of effort to thoroughly study each software, as a result we not only analyze it on our own, but we also correlate our observations with opinions of other members from the SaaS community.
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