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Compare Casengo vs Hiver

What is better Casengo or Hiver? Specific businesses need different types of Customer Support Software. To understand well which one meets your needs, consider assessing various solutions feature by feature including their terms and costs. Furthermore, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.

The results are: Casengo (8.0) vs. Hiver (8.5) for all round quality and usefulness; Casengo (100%) vs. Hiver (100%) for user satisfaction rating. Check out their strong and weaker points and see which software is a better choice for your company. A simple, practical tip is to note down the pros and cons of both applications side by side and check which solution comes on top.

Our experts made sure to review all popular Help Desk Software solutions offered on the market, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

9 (euros)

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-channel support
  • Multi-brand management
  • Knowledge base
  • Easy installations
  • Multiple Mailbox Management
  • Team collaboration
  • Facebook integration
  • Twitter search integration
  • Instant overview
  • Hybrid Messaging
  • Macros
  • Mobile Apps
  • Reporting
  • Customization of fields, text, and appearances
  • Cloud-based system

 

Pricing Info

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ikbenmama, Totaal, Easy Generator, Chilly

Integrations

Casengo is built to work in sync with the following applications and programs:

  • Wordpress
  • Drupal
  • Magento

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Simple service software using team effort to deliver help desk for you and your customers.

Company Email

support@casengo.com

Contact No.

Company's Address

Keizersgracht 467, Amsterdam, The Netherlands

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $14

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze

Pricing Info

Hiver offers a 14-day free trial and three SMB and enterprise pricing  plans. A 15% can be saved on yearly billing.  Give the details a look, and select the best plan for your business.

Plus Plan – $14/user/mo (yearly) or $18/user/mo (monthly)

  • 2 Shared Mailboxes
  • 100 Shared Labels
  • Shared Drafts
  • Email Templates
  • Collision Detection

Premium Plan – $22/user/mo (yearly) or $27/user/mo (monthly)

Everything in Plus Plan, and

  • 10 Shared Mailboxes
  • 250 Shared Labels
  • Email Permalinks
  • Automations
  • Analytics

Enterprise Plan – $34/user/mo (yearly) or $40/user/mo (monthly)

  • Everything in Premium Plan, and
  • 25 Shared Mailboxes
  • 2500 Shared Labels
  • Dedicated CSM
  • Priority Support
  • Contact the vendor for a custom quote

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Litmus, OOKLA, Pinterest, Change.org

Integrations

Hiver integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • Slack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Hiver is an amazingly simple way to way to share useful emails and attachments, assign tasks, and track status on Support and Sales queries.

Company Email

support@hiverhq.com

Contact No.

Company's Address

Hiver
Stanford Financial Square
2600 El Camino Real, Suite 403
Palo Alto, CA 94306
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both Casengo and Hiver were reviewed by a team of independent SaaS experts who carried out a thorough examination of all crucial aspects of every product. Their final score was calculated with unique SmartScore algorithm that provides an individual partial score to each factor like: main features, customer support, mobile device support, security, customer satisfaction as well as media presence. We are aware that useful features are not the only factor important to a business so we make sure we pay attention to all aspects of a solution before calculating its final rating.

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