What is better CallPesa or Squaretalk? There is a wide range of Customer Support Software products out there today. The simplest way to find out which service fits your needs best is to examine them side by side. For instance, here you can assess CallPesa and Squaretalk for their overall score (8.0 vs. 8.5, respectively) or their user satisfaction rating (94% vs. 97%, respectively).
Additionally, you can check their individual modules and pricing conditions along with other valuable data below. When matching products make sure you examine their related functions and mark their distinctive elements to get a clearer picture of both deals. Likewise, remember to evaluate non-core issues such as security, backup, usability, and customer service.
Right now, the leading products in our Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Both CallPesa and Squaretalk were reviewed by a group of independent SaaS experts who carried out a detailed study of all crucial elements of each app. Their final rating was calculated with unique SmartScore system which provides a separate partial score to each component such as: main functionalities, customer support, mobile support, security, client satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only factor important to a company so we make sure we pay attention to all facets of a product prior to calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
