Zoho Cliq
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Pricing Info
Pricing Info
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
Professional – $100/month (annual billing) or $120/month (monthly billing)
- All Voice Select features
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
Premium – $140/month (annual billing) or $160/month (monthly billing)
- All Professional features
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Enterprise – By quote
- All Premium features
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Integrations
Integrations
Bright Pattern integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Microsoft Dynamics
- Oracle RightNow
- WFM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, Hitachi, SPi Global, MTT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Company Email
sales@brightpattern.com
Contact No.
Company's Address
1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Real-time chat & messaging
- Direct private chat
- Audio/video call
- Multiple channels
- Single window view of channels
- Daily tasks bots automation
- Slash commands
- File sharing
- Mobile device channel creation
- Mobile apps
- Multi-platform & device compatible
- Notification feeds
- Integrations
- Multi-protocol support
- SSL encryption
Pricing Info
Free Edition
- Unlimited Users
- Security and data retention policies
- Google/Google Apps sign-on
- Two-factor Authentication (TFA)
- SAML-based single sign-on (SSO)
- User provisioning and de-provisioning
- Max. participants per channel: 100
- File storage: 100 GB
- 10 active integrations
Unlimited Edition
- 0-10 Users – $3 per user/month
- 11-50 Users – $2.5 per user/month
- 51-100 Users – $2 per user/month
- 100-500 – $1.5 per user/month
- 500+ Users – $1 per user/month
Unlimited edition contains everything in the Free Edition plus:
- Unlimited integrations
- Channel permissions
- External Channels and Guest Access
- History storage control
- Multi-team channels
Integrations
Zoho Cliq integrates with a large number of business systems and applications, among which:
- Google Drive
- Dropbox
- Stackoverflow
- Other Zoho products- Expense, CRM and Service DeskPlus
The entire list of integrations is available on the company’s official website.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Formerly Zoho Chat, Cliq is a team messaging and collaboration app from Zoho software suite, offered in free and premium editions. Apart from chat, you can now communicate with team members via audio and video for more cohesive and deeper collaboration.
Company Email
sales@zohocorp.com
Contact No.
Company's Address
4141 Hacienda Drive
Pleasanton, CA 94588
USA
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Almost as important as features and user support quality are pricing plans made available by Bright Pattern and Zoho Cliq. Although cost should not be the sole aspect it’s definitely an important thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up every time your team develops. You should be certain you don’t select packages that have advanced functionalities that you won’t find a use for and always try to contact with the vendor directly as enterprises can often count on discounts. You should also check out a free trial or demo of each software to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and gives you a practical overview of what it’s like to work with Bright Pattern and Zoho Cliq.
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