Grasshopper
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Pricing Info
Pricing Info
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
Professional – $100/month (annual billing) or $120/month (monthly billing)
- All Voice Select features
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
Premium – $140/month (annual billing) or $160/month (monthly billing)
- All Professional features
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Enterprise – By quote
- All Premium features
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Integrations
Integrations
Bright Pattern integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Microsoft Dynamics
- Oracle RightNow
- WFM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, Hitachi, SPi Global, MTT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Company Email
sales@brightpattern.com
Contact No.
Company's Address
1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
Bright Pattern Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Fax support
- Conference calling
- International calls
- Mobile app
- Toll-free number
- Softphone
- Voicemail to email
- Caller ID/Screening
- Call forwarding
- Call transfer
- Call blocking
Pricing Info
Grasshopper comes in three pricing plans designed to meet varying business needs and demands. Each plan is integrated with awesome features matching your business requirements and budget. Here are the details:
Solo – $24/month
- 1 number
- 3 extensions
- Unlimited minutes
- Free activation
- Custom main greeting
- Android and iPhone apps
- Unlimited phone handling
- Call forwarding
- Call screening
- Inbound fax
- Voicemail and fax to email
Partner-$49/month
- 3 numbers
- 6 extensions
- Unlimited minutes
- Free Activation
- All Solo features
Small Business – $89/month
- 5 numbers
- Unlimited extensions
- Unlimited minutes
- SMS
- Voicemail transcription
- Free Activation
- All Partner features
Integrations
Grasshopper supports integration with the following business systems and applications:
- Skype
- Google Voice
- Zapier
- Bitium
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Collabo, Globalme, Health Kismet, iMobileRescue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Grasshopper is a virtual phone system designed for entrepreneurs, small businesses, and even medium enterprises.
Company Email
Contact No.
Company's Address
197 1st Avenue, Suite 200
Needham, MA 02494
Grasshopper Comparisons
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Almost as essential as features and client support level are pricing plans made available by Bright Pattern and Grasshopper. Although price should not be the only factor it’s surely an important thing to think about. You should look for a flexible pricing package that can be matched with your team size and effortlessly scaled up if your business develops. You should be certain you don’t pick plans that have additional tools that you won’t find useful and always try to contact with the vendor directly as big companies can often benefit from special pricing. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t ask you to invest any money and offers a reliable overview of what it feels like to work with Bright Pattern and Grasshopper.
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