Flock
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Pricing Info
Pricing Info
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
Professional – $100/month (annual billing) or $120/month (monthly billing)
- All Voice Select features
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
Premium – $140/month (annual billing) or $160/month (monthly billing)
- All Professional features
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Enterprise – By quote
- All Premium features
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Integrations
Integrations
Bright Pattern integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Microsoft Dynamics
- Oracle RightNow
- WFM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, Hitachi, SPi Global, MTT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Company Email
Contact No.
Company's Address
1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
Bright Pattern Comparisons
Popular Bright Pattern Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Collaboration
- Productivity tools
- Multiple integrations
- Communication management
- Search functionality
- Private and public channels
- Voice Notes
- Chat
- Video and audio calls
- File sharing
- Reminders and notifications
- Mobile application
- Polls
- Screen sharing
- Admin controls
- File storage
- 24/7 priority support
Pricing Info
Flock offers a simple enterprise pricing structure with three plans:
Free Plan – $0/month
- Single team admin
- Unlimited 1-on-1 and group messaging
- 10 public channels
- 10,000 searchable messages
- 1-on-1 video calls
- 5 GB total per team
Pro Plan – $6/licensed user/month or $4.50/licensed user/month (billed annually)
- All Free plan features
- Unlimited searchable messages
- 10 GB per team member
- Unlimited public and private channels
- Screen sharing
- Group video calls
- Multiple team admins
- 24/7 priority support
Enterprise – $12/licensed user/month or $8/licensed user/month (billed annually)
- Pro plan features
- Single Sign-On
- Active Directory Sync
- 20 GB per team member
Integrations
Flock offers a wide range of integrations and is constantly building new ones. It works seamlessly with the following applications:
- /me
- Abusedash
- Airbrake
- Alarms
- AppSignal
- Appear
- Asana
- Bamboo
- Bitbucket
- Box
- Bugsnag
- Buildkite
- Chat Anywhere
- Chitti
- Code Snippets
- Codeship
- Confluence
- Crashlytics
- DM Ops
- Dropbox
- Flux
- Freshdesk
- Giphy
- GitHub
- GitLab
- GoSquared
- Google Analytics
- Google Calendar
- Google Drive
- Grafana
- Happy
- HockeyApp
- Honeybadger
- Hyre
- JIRA
- Jenkins
- Kbb Bot
- Kobra
- Logentries
- MailChimp
- Markdown
- Meeting Scheduler
- Microsoft Dynamics
- Minime
- New Relic
- OneDrive
- Open Browser
- Open Widget
- OpsGenie
- PagerDuty
- Papertrail
- Pingdom
- Push Notification Reporter
- Runscope
- SEM
- Semaphore
- Send to App Service
- Sentry
- Sherlock
- Texmoji
- Todoist
- Trello
- Uber
- Visual Studio
- WorkWolf
- Wunderlist
- Zapier
- Zendesk
- Zetbot
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
McDonald's, Accenture, Sodexo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based collaboration software explicitly designed to improve team communication and business efficiency, Flock helps unify distributed teams and boost productivity. Suitable for businesses of all sizes, it comes with a team messaging feature designed to speed up communication and maximize team output.
Company Email
Contact No.
Company's Address
Flock FZ-LLC
Mumbai, Maharashtra
India
Flock Comparisons
Popular Flock Alternatives
Almost as important as features and customer support quality are pricing plans provided by Bright Pattern and Flock. Even though pricing should not be the only element it’s surely a key thing to think about. You should try to find a flexible pricing package that can be matched with your company size and easily scaled up when your company develops. Be sure that you don’t choose plans that include complex tools that you won’t use and always try to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also try out a free trial or demo of every solution to spend at least some time working with it. It’s a valuable experience that doesn’t need you to pay any money and gives you a reliable overview of what it’s like to work with Bright Pattern and Flock.
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