Bright Pattern
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Pricing Info
Pricing Info
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
Professional – $100/month (annual billing) or $120/month (monthly billing)
- All Voice Select features
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
Premium – $140/month (annual billing) or $160/month (monthly billing)
- All Professional features
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Enterprise – By quote
- All Premium features
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Integrations
Integrations
Bright Pattern integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Microsoft Dynamics
- Oracle RightNow
- WFM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, Hitachi, SPi Global, MTT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Company Email
sales@brightpattern.com
Contact No.
Company's Address
1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
Bright Pattern Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Tables and Fields
- Working with Records
- Document Management
- Powerful Searching
- Charts and Reports
- Communications & E-mail
- Auditability
- Automation
- Brandable Portals
- Precise Access Control
- Configurable Interfaces
- System Integration & API’s
- Installation and Upgrades
Pricing Info
Quote
Pricing will be based on number of users of various license types as well as the service package preferred.
Enterprise Edition
The tool offers a freemium and paid versions.
Hosted Service
- Contract Management Suite: $45/user per month
- Service Desk Suite: $65/user per month
- Workflow/Custom BPM Suite: $45/user per month
Software Purchase
- Contract Management Suite: $1,050/user
- Service Desk Suite: $1,400/user
- Workflow/Custom BPM Suite: $1,050/user
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Conde Nast publications, Chevron, ProFunds Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Agiloft is the leading provider of adaptive web-based business process management solutions for organizations of all sizes.
Company Email
info@agiloft.com
Contact No.
Company's Address
460 Seaport Court, Suite 200, Redwood City, CA 94063
Agiloft Comparisons
Popular Agiloft Alternatives
Every time you choose a service that you believe will work best for your company you shouldn’t only focus on what reviewers have to say about it. Very often personal experience with the product may be different, depending on specific goals and work processes. This is why in our reviews we also give our User Satisfaction Rating for every solution to give you a quick overview of how real users of Bright Pattern and Agiloft estimate their experience with the software. Our system is built around complex analysis of product appearances on other sites, social media and blogs, so you will get a comprehensive and credible picture of what other customers think about each product. In this case Bright Pattern got a total satisfaction rating at 97% while for Agiloft 100% of users say they had a positive experience with it.
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