Velaro
NOAWARDS
YET
Pricing:
Starting from $1,795
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Secure Remote Access
- Remote Desktop and Servers
- Help Desk Administration
- Collaboration Support
- Session Forensics
- Cloud Access Control
- Two-Factor Authentication
- Access Notification and Authorization
- Web and Mobile Consoles
- Access Extender
- Credentials Management
Pricing Info
Pricing Info
Bomgar offers 3 pricing plans:
Cloud – $1,995 per concurrent license, billed annually
- Advanced features for teams. The vendor handles the infrastructure.
Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)
- Advanced features for teams. Deploy in your own data center or on-site.
Owned Appliance – One-time purchase (get a quote)
- Advanced features for teams. Deploy in your own data center or on-site.
Integrations
Integrations
Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.
Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
InterContinental Hotels Group, Williams-Sonoma, eBay
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. It is known to be a product that is easy to use. Bomgar Remote Support includes key features such as session forensics, collaboration support, and credentials management among many others.
Company Email
Contact No.
Company's Address
578 Highland Colony Parkway
Paragon Centre, Suite 200
Ridgeland, Mississippi 39157
USA
Bomgar Remote Support Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Visitor monitoring
- Workflows & routing
- Performance management
- Reporting & analytics
- Security
- Setup
- Proactive chat
- Sales & conversion tracking
- Integrations
Pricing Info
Velaro offers 3 pricing packages:
Small Business Plan – $64.95/user
- Unlimited Visitors + Geotargeting
- 5 Groups
- 3 Proactive Chat Rules
- Manual Routing
- Full Branding & Surveys
- Agent Surveys
- Sales Conversion Tracking
- Customer Satisfaction Tracking
- Report Scheduling and Export
- Agent Availability Scheduling
- Standard Reporting
- Premium Integrations
Professional Plan – $149.95/user
Everything in Small Business Plan, plus:
- 1 Free Offline License
- Unlimited Groups
- Unlimited Proactive Chat Rules
- Workflow & Queue Based Routing
- Transcript Forwarding (web/FTP)
- Sensitive Data-Masking
- Advanced Reporting
- Shared Canned Messages
- A/B Canned Message Testing
- A/B Testing Pre-Chat Surveys
- Full Customization
- Phone Support
Enterprise Plan – Custom pricing
Customized for your needs
- Enterprise Reporting
- Enterprise Workflow & Queue Based Routing
- Multi-CRM Integration
- Enterprise Data Retention Management
- Administrative Audit Logging and Reporting
- Customized Training
- Success Manager Access and Reviews
- Enterprise Security
- Service Level Agreement
- Redlined EULA
- 24/7 Emergency Support
- GDPR Compliance
Integrations
- Magento
- Customer relationship management (CRM)
- Microsoft Dynamics
- Salesforce
- NetSuite
- Data storage
- Content management systems (CMS)
- Social media (Facebook, Twitter, LinkedIn, Google+)
- Knowledgebase software
- Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Company Email
Contact No.
Company's Address
8 Market Place, Suite 300,
Baltimore, MD 21202
Velaro Comparisons
Popular Velaro Alternatives
No Customer Support Software will be perfect enough to solve all the requirements of a company. Though core features of Bomgar Remote Support and Velaro are obviously a priority you should also thoroughly study the integrations offered by a given app. In many cases your team will already be using other types of SaaS software in your company and it’s definitely more beneficial to go with services that integrate well with one another. If you do that you can be certain of a reliable transfer of information between your teams and software used, which can considerably reduce time devoted to migrating between one app and the next.
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