MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Bluenose vs Helpshift

What is better Bluenose or Helpshift? You have such a wide range of Customer Support Software options in today’s market that choosing the right product may be difficult. On our comparison page, you can actually assess the features, pricing terms, available plans, and more details of Bluenose and Helpshift.

It’s also possible to evaluate their score (6.7 for Bluenose vs. 8.9 for Helpshift) and user satisfaction level (96% for Bluenose vs. 79% for Helpshift). The scores and ratings offer you an overall idea how both of these software products perform. In addition, check if the solution can integrate with existing business apps to guarantee greater productivity.

At the moment, the best services in our Customer Support Software category are: Freshdesk, Salesforce Essentials, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 6.7

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360 Degree View
  • Early Warning System
  • Playbooks
  • Operational Reporting
  • End User Campaigns
  • Lifecycle Marketing
  • Salesforce Integration
  • Security

Pricing Info

Pricing available by quote only. Contact Bluenose directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Extole, BlueJean, Appcelerator, LiveRamp

Integrations

Bluenose supports integrations with the following business systems and applications:

  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A Customer Success Platform that empowers SaaS businesses to proactively manage customers through complete visibility, intelligent marketing campaigns, and built-in playbooks.

Company Email

info@bluenose.com

Contact No.

Company's Address

Bluenose Analytics
517 York Street
San Francisco, CA 94110
415-354-4905

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 79%

Pricing

Starting from $225

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Issue Segmentation
  • Customer Segmentation
  • Ticket Management
  • Trouble Ticketing
  • Chat Bots
  • Mobile, Native In-App Chat
  • Mobile, Native In-App Messaging
  • In-App FAQs
  • Push Campaigns
  • Push Notifications
  • CSAT
  • Visual Analytics
  • Groups

Pricing Info

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, WordPress, VIACOMM

Integrations

Helpshift supports the following integrations:

  • Dropbox
  • QuickBooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • MailChimp
  • Campaign Monitor
  • Google Analytics
  • Constant Contact
  • Gmail
  • Google Calendar
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.

Company Email

Company's Address

369 Pine Street, Suite 208
San Francisco, CA 94104
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you select a software that you are sure will work best for your business you shouldn’t simply focus on what experts have to say about it. Quite frequently individual experience with the product may be different, depending on your own preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for each software to give you a quick impression of how actual users of Bluenose and Helpshift estimate their experience with the service. Our system is built around detailed analysis of product appearances on other websites, social media and blogs, so you are going to obtain a complete and reliable overview of what other users think about every software. In this example Bluenose has a total satisfaction rating at 96% while for Helpshift 79% of people say they had an enjoyable experience with it.

Page last modified