Compare babelforce vs Salesforce Lightning

babelforce offers three SMB and enterprise pricing plans for users to choose. All the plans are available on a monthly subsciption basis, and the pricing varies depending on the features you want to include. Here are the details of each plan:

babelForYou

• $29/User/Mo.
• Automate call and messaging processes across your favorite tools: your helpdesk, your CRM and your own systems … and any API.
• Create process flows for integrated CRMs
• Create process flows for integrated ticketing/case management
• Define actions on any other API
• Create automations with actions across pre-built integrations
• Use events in calls and messaging to trigger actions
• Use events in queues and IVR apps to trigger actions
• Create self-defined events to trigger actions
• Trigger SMS with info, links from any other app
• Create 2-way SMS conversation workflows for agents
• Create bulk SMS messaging flows
• Dynamic queue experience based on conditions
• IVR app and queue flow builder
• Trigger email or other message from anywhere in a babelforce interaction flow
• Skills-based routing
• Availability-based routing
• Attribute and status-based routing
• Create queues with dynamic selections of employees
• Cascade queues in any way to create overflows
• Use previous interactions and data to select employees
• Auto present employees with next call, message, task or any object in your other systems
• Automatically route contact or lead follow-up to agent
• Add connect request from website call-back or any other tool
• Generate lists of connection requests from any web tool
• Dynamically order and re-schedule calls based on data from any source
• Allow employees to schedule next call-back or contact instantly
• Create automated outbound campaigns compliant with local regulations
• Dynamic triggering to record inbound calls
• Enable compliant recording of outbound calls
• Allow opt-out of call recording (local legal requirements)
• Automated monitoring of live services and auto failure detection
• Elastic resource allocation to handle any number of calls
• Send calls from other providers via SIP to babelforce
• Phone numbers for voice and SMS in almost any country in the world
• Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
• Register and verify existing external phone numbers for use in babelforce workflows
• Add numbers and inbound carrier routes in any country
• Fax-to-email, to ticket, to task
• Connect your existing phone devices
• Use separated LAN optimized for voice
• Real-time dashboard for inbound and outbound interactions
• Reports on agent activity and performance
• Extract data into own data warehouse
• Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
• Metrics API and metrics widgets to embed real-time data in any web tool
• Push data to create real-time use cases in any other system

babelFlex

• $49/User/Mo.
• Access to advanced capabilities and more control of infrastructure like recordings. This account also increases resources to cater for larger teams and even more automation.
• Create process flows for integrated CRMs
• Create process flows for integrated ticketing/case management
• Define actions on any other API
• Create automations with actions across pre-built integrations
• Use events in calls and messaging to trigger actions
• Use events in queues and IVR apps to trigger actions
• Add custom data to contexts for triggering
• Create self-defined events to trigger actions
• Trigger SMS with info, links from any other app
• Create 2-way SMS conversation workflows for agents
• Create bulk SMS messaging flows
• Dynamic queue experience based on conditions
• IVR app and queue flow builder
• Retrieve data from other source for use in IVR
• Trigger action on other API from call flows
• Trigger email or other message from anywhere in a babelforce interaction flow
• Skills-based routing
• Availability-based routing
• Attribute and status-based routing
• Create queues with dynamic selections of employees
• Cascade queues in any way to create overflows
• Use previous interactions and data to select employees
• Auto present employees with next call, message, task or any object in your other systems
• Automatically route contact or lead follow-up to agent
• Add connect request from website call-back or any other tool
• Generate lists of connection requests from any web tool
• Dynamically order and re-schedule calls based on data from any source
• Allow employees to schedule next call-back or contact instantly
• Create automated outbound campaigns compliant with local regulations
• Dynamic triggering to record inbound calls
• Enable compliant recording of outbound calls
• Allow opt-out of call recording (local legal requirements)
• Stop and start recordings
• Automated monitoring of live services and auto failure detection
• Elastic resource allocation to handle any number of calls
• Send calls from other providers via SIP to babelforce
• Phone numbers for voice and SMS in almost any country in the world
• Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
• Register and verify existing external phone numbers for use in babelforce workflows
• Add numbers and inbound carrier routes in any country
• Add your own or custom carrier or carrier call plan for voice or SMS
• Fax-to-email, to ticket, to task …
• Connect your existing phone devices
• Use separated LAN optimized for voice
• Central config and management of phone devices: softphones and hardphones
• Support to optimize voice quality in your networks
• Real-time dashboard for inbound and outbound interactions
• Multiple dashboards for teams, queues and specific configurations
• Reports on agent activity and performance
• Extract data into own data warehouse
• Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
• Metrics API and metrics widgets to embed real-time data in any web tool
• Push data to create real-time use cases in any other system

babelEnterprise

• $49/User/Mo.
• Need to add global deployment or specific territories? Need to satisfy compliance and security requirements? Want to keep all your data out of the cloud – hybrid cloud/private? Or need to scale massively? Want to integrate into your platform?
• Create process flows for integrated CRMs
• Create process flows for integrated ticketing/case management
• Define actions on any other API
• Create automations with actions across pre-built integrations
• Use events in calls and messaging to trigger actions
• Use events in queues and IVR apps to trigger actions
• Add custom data to contexts for triggering
• Create self-defined events to trigger actions
• Trigger SMS with info, links from any other app
• Create 2-way SMS conversation workflows for agents
• Create bulk SMS messaging flows
• Dynamic queue experience based on conditions
• IVR app and queue flow builder
• Retrieve data from other source for use in IVR
• Trigger action on other API from call flows
• Trigger email or other message from anywhere in a babelforce interaction flow
• Skills-based routing
• Availability-based routing
• Attribute and status-based routing
• Create queues with dynamic selections of employees
• Cascade queues in any way to create overflows
• Use previous interactions and data to select employees
• Auto present employees with next call, message, task or any object in your other
• Automatically route contact or lead follow-up to agent
• Add connect request from website call-back or any other tool
• Generate lists of connection requests from any web tool
• Dynamically order and re-schedule calls based on data from any source
• Allow employees to schedule next call-back or contact instantly
• Create automated outbound campaigns compliant with local regulations
• Dynamic triggering to record inbound calls
• Enable compliant recording of outbound calls
• Allow opt-out of call recording (local legal requirements)
• Stop and start recordings
• Use own storage and/or keep recordings for longer periods
• Meta data and recording control for special purposes: contract closure, financial services compliance
• PCI compliant call recording
• Automated monitoring of live services and auto failure detection
• Elastic resource allocation to handle any number of calls
• Send calls from other providers via SIP to babelforce
• Multile terrritory deployment: APAC, EU/EMEA, USA, LATAM
• Dedicated availability SLAs
• Hybrid deployment (some data and services in private hosting)
• Virtual private network – segregated services
• Phone numbers for voice and SMS in almost any country in the world
• Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
• Register and verify existing external phone numbers for use in babelforce workflows
• Add numbers and inbound carrier routes in any country
• Add your own or custom carrier or carrier call plan for voice or SMS
• Fax-to-email, to ticket, to task …
• Use speech recognition together with other automation: IVR and SMS
• Connect your existing phone devices
• Use separated LAN optimized for voice
• Central config and management of phone devices: softphones and hardphones
• Support to optimize voice quality in your networks
• Use your existing PBX or ACD with SIP trunking
• Add multiple SIP channels per user (for multi-device unified communications use cases)
• Real-time dashboard for inbound and outbound interactions
• Multiple dashboards for teams, queues and specific configurations
• Reports on agent activity and performance
• Extract data into own data warehouse
• Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
• Metrics API and metrics widgets to embed real-time data in any web tool
• Push data to create real-time use cases in any other system

For more information about babelforce’s enterprise pricing plan or if you want to request a quote for a more flexible package/plan that suits your business and integration needs, please contact the vendor.