What is better babelforce or Creatio Studio? Finding the best Rapid Application Development Software - RAD product is all about evaluating various solutions and figuring out the top software for your specific needs. Our proprietary system will give you a quick look at the general rating of babelforce and Creatio Studio. For all round quality and performance, babelforce scored 6.0, while Creatio Studio scored 9.3. On the other hand, for user satisfaction, babelforce earned N/A%, while Creatio Studio earned N/A%.
Below it's also possible to verify their features, terms, plans, etc. to find out which software will be more suitable for your situation. One critical feature to check is whether the app lets you to enable/disable permissions on different types of users to limit the exposure of any confidential company data.
We realize that not all businesses have the time to try out dozens of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Rapid Application Development Software - RAD category are: GitHub, Google App Maker, Microsoft PowerApps.
babelforce offers three SMB and enterprise pricing plans for users to choose. All the plans are available on a monthly subsciption basis, and the pricing varies depending on the features you want to include. Here are the details of each plan:
babelForYou
$29/User/Mo.
Automate call and messaging processes across your favorite tools: your helpdesk, your CRM and your own systems … and any API.
Create process flows for integrated CRMs
Create process flows for integrated ticketing/case management
Define actions on any other API
Create automations with actions across pre-built integrations
Use events in calls and messaging to trigger actions
Use events in queues and IVR apps to trigger actions
Create self-defined events to trigger actions
Trigger SMS with info, links from any other app
Create 2-way SMS conversation workflows for agents
Create bulk SMS messaging flows
Dynamic queue experience based on conditions
IVR app and queue flow builder
Trigger email or other message from anywhere in a babelforce interaction flow
Skills-based routing
Availability-based routing
Attribute and status-based routing
Create queues with dynamic selections of employees
Cascade queues in any way to create overflows
Use previous interactions and data to select employees
Auto present employees with next call, message, task or any object in your other systems
Automatically route contact or lead follow-up to agent
Add connect request from website call-back or any other tool
Generate lists of connection requests from any web tool
Dynamically order and re-schedule calls based on data from any source
Allow employees to schedule next call-back or contact instantly
Create automated outbound campaigns compliant with local regulations
Dynamic triggering to record inbound calls
Enable compliant recording of outbound calls
Allow opt-out of call recording (local legal requirements)
Automated monitoring of live services and auto failure detection
Elastic resource allocation to handle any number of calls
Send calls from other providers via SIP to babelforce
Phone numbers for voice and SMS in almost any country in the world
Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
Register and verify existing external phone numbers for use in babelforce workflows
Add numbers and inbound carrier routes in any country
Fax-to-email, to ticket, to task
Connect your existing phone devices
Use separated LAN optimized for voice
Real-time dashboard for inbound and outbound interactions
Reports on agent activity and performance
Extract data into own data warehouse
Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
Metrics API and metrics widgets to embed real-time data in any web tool
Push data to create real-time use cases in any other system
babelFlex
$49/User/Mo.
Access to advanced capabilities and more control of infrastructure like recordings. This account also increases resources to cater for larger teams and even more automation.
Create process flows for integrated CRMs
Create process flows for integrated ticketing/case management
Define actions on any other API
Create automations with actions across pre-built integrations
Use events in calls and messaging to trigger actions
Use events in queues and IVR apps to trigger actions
Add custom data to contexts for triggering
Create self-defined events to trigger actions
Trigger SMS with info, links from any other app
Create 2-way SMS conversation workflows for agents
Create bulk SMS messaging flows
Dynamic queue experience based on conditions
IVR app and queue flow builder
Retrieve data from other source for use in IVR
Trigger action on other API from call flows
Trigger email or other message from anywhere in a babelforce interaction flow
Skills-based routing
Availability-based routing
Attribute and status-based routing
Create queues with dynamic selections of employees
Cascade queues in any way to create overflows
Use previous interactions and data to select employees
Auto present employees with next call, message, task or any object in your other systems
Automatically route contact or lead follow-up to agent
Add connect request from website call-back or any other tool
Generate lists of connection requests from any web tool
Dynamically order and re-schedule calls based on data from any source
Allow employees to schedule next call-back or contact instantly
Create automated outbound campaigns compliant with local regulations
Dynamic triggering to record inbound calls
Enable compliant recording of outbound calls
Allow opt-out of call recording (local legal requirements)
Stop and start recordings
Automated monitoring of live services and auto failure detection
Elastic resource allocation to handle any number of calls
Send calls from other providers via SIP to babelforce
Phone numbers for voice and SMS in almost any country in the world
Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
Register and verify existing external phone numbers for use in babelforce workflows
Add numbers and inbound carrier routes in any country
Add your own or custom carrier or carrier call plan for voice or SMS
Fax-to-email, to ticket, to task …
Connect your existing phone devices
Use separated LAN optimized for voice
Central config and management of phone devices: softphones and hardphones
Support to optimize voice quality in your networks
Real-time dashboard for inbound and outbound interactions
Multiple dashboards for teams, queues and specific configurations
Reports on agent activity and performance
Extract data into own data warehouse
Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
Metrics API and metrics widgets to embed real-time data in any web tool
Push data to create real-time use cases in any other system
babelEnterprise
$49/User/Mo.
Need to add global deployment or specific territories? Need to satisfy compliance and security requirements? Want to keep all your data out of the cloud – hybrid cloud/private? Or need to scale massively? Want to integrate into your platform?
Create process flows for integrated CRMs
Create process flows for integrated ticketing/case management
Define actions on any other API
Create automations with actions across pre-built integrations
Use events in calls and messaging to trigger actions
Use events in queues and IVR apps to trigger actions
Add custom data to contexts for triggering
Create self-defined events to trigger actions
Trigger SMS with info, links from any other app
Create 2-way SMS conversation workflows for agents
Create bulk SMS messaging flows
Dynamic queue experience based on conditions
IVR app and queue flow builder
Retrieve data from other source for use in IVR
Trigger action on other API from call flows
Trigger email or other message from anywhere in a babelforce interaction flow
Skills-based routing
Availability-based routing
Attribute and status-based routing
Create queues with dynamic selections of employees
Cascade queues in any way to create overflows
Use previous interactions and data to select employees
Auto present employees with next call, message, task or any object in your other
Automatically route contact or lead follow-up to agent
Add connect request from website call-back or any other tool
Generate lists of connection requests from any web tool
Dynamically order and re-schedule calls based on data from any source
Allow employees to schedule next call-back or contact instantly
Create automated outbound campaigns compliant with local regulations
Dynamic triggering to record inbound calls
Enable compliant recording of outbound calls
Allow opt-out of call recording (local legal requirements)
Stop and start recordings
Use own storage and/or keep recordings for longer periods
Meta data and recording control for special purposes: contract closure, financial services compliance
PCI compliant call recording
Automated monitoring of live services and auto failure detection
Elastic resource allocation to handle any number of calls
Send calls from other providers via SIP to babelforce
Multile terrritory deployment: APAC, EU/EMEA, USA, LATAM
Dedicated availability SLAs
Hybrid deployment (some data and services in private hosting)
Virtual private network – segregated services
Phone numbers for voice and SMS in almost any country in the world
Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
Register and verify existing external phone numbers for use in babelforce workflows
Add numbers and inbound carrier routes in any country
Add your own or custom carrier or carrier call plan for voice or SMS
Fax-to-email, to ticket, to task …
Use speech recognition together with other automation: IVR and SMS
Connect your existing phone devices
Use separated LAN optimized for voice
Central config and management of phone devices: softphones and hardphones
Support to optimize voice quality in your networks
Use your existing PBX or ACD with SIP trunking
Add multiple SIP channels per user (for multi-device unified communications use cases)
Real-time dashboard for inbound and outbound interactions
Multiple dashboards for teams, queues and specific configurations
Reports on agent activity and performance
Extract data into own data warehouse
Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
Metrics API and metrics widgets to embed real-time data in any web tool
Push data to create real-time use cases in any other system
For more information about babelforce’s enterprise pricing plan or if you want to request a quote for a more flexible package/plan that suits your business and integration needs, please contact the vendor.
babelforce supports integration with the following popular CRM, helpdesk, and business tools:
Zendesk
ZOHO Desk
Freshdesk
ZOHO CRM
Salesforce
Sugar CRM
BPM Online
LnkedIn
bmc
HunSpot CRM
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Remix, SAPOTECH, Jobbers
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and flexible communications automation and global integration platform which helps businesses and companies build different types of cloud-based call center or contact center solutions that they can integrate with their business tools and processes to improve customer interactions and experiences.
Creatio provides you with a 14-day free trial for you to test all the features available. Creatio offers a number of various editions and composable pricing, which allows users to select the edition that best fits their business model:
Growth starts from $25/user/month. Provide automation to SMB clients.
Enterprise starts from $55/user/month. Enable full-scale automation for corporate and enterprise needs.
Unlimited starts from $85/user/month. Deliver limitless automation for advanced enterprise scenarios.All Creatio licenses include basic support plan, product maintenance and free updates. More information: https://www.creatio.com/products/pricing.
You also can get a free demo with CRM experts and choose an option.
Creatio Studio is built to eliminate data silos and create unified workflows by seamlessly connecting with your existing enterprise systems. With a rich library of pre-built connectors and an open API, the applications you build can easily share data with the software you already use. This ensures that your custom solutions enhance, rather than disrupt, your current IT landscape.
Key integrations showcase its versatility across critical business functions, including the following:
SAP
Shopify
PandaDoc
DocuSign
LinkedIn
Power BI
RingCentral
To explore a constantly growing library of additional pre-built applications, connectors, and vertical solutions, users can visit the Creatio Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, BAYER, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An innovative business process management software that combines out-of-the-box solutions and customizable templates to help users build the processes they want. With this, users can comment on actions, collaborate with colleagues, move elements, and manage all processes from one place.
All the data, facts and experiences that we presented in this comparison were gathered from official vendor websites, marketing resources available online, real-life experience from real customers as well as our individual hands-on use of every app by an expert. We do our best to thoroughly examine every product, therefore we not only analyze it ourselves, but we also match our findings with experiences of other users from the B2B community.
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