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Compare Atera vs iHelpDesk

What is better Atera or iHelpDesk? Different firms demand different types of Help Desk Software. To understand well which solution fits your needs, think of comparing various solutions feature by feature an taking into consideration their terms and pricing. Likewise, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.

The results are: Atera (9.0) vs. iHelpDesk (6.5) for total quality and efficiency; Atera (100%) vs. iHelpDesk (100%) for user satisfaction rating. Examine their strong and weaker points and find out which software is a better option for your company. A simple, practical tactic is to write the advantages and disadvantages of both applications next to each other and see which software is better.

We realize that not all people have the time to examine a wide range of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Management Software category are: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

iHelpDesk core features include:

  • Request abd Problem Management
  • Effective Email Management
  • Self-Service Portal
  • Reports
  • FAQ Knowledge Base

Pricing Info

iHelpDesk offers budget-friendly packages plus a free version of its cloud-based help desk platform.

Free

  • 1 Agent
  • 1 Mailbox
  • 1 Ticket Rules
  • 200MB Storage

Professional – $8 per agent/month or $80 per agent/year

  • 8 Agents
  • 10 Mailboxes
  • 10 Ticket Rules
  • 2GB Storage
  • 1 Domain
  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data

Enterprise – $25 per agent/month or $250 per agent/year

  • Unlimited Agents
  • 30 Mailboxes
  • 30 Ticket Rules
  • 6GB Storage
  • Multiple Domains
  • SLA Views

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A help desk platform developed to help organizations and businesses to keep track of issues adn enhance the quality of service.

Company Email

support@ihelpdesk.com

Contact No.

Company's Address

3601 Highway 7 East, Markham
Ontario L3R 0M3
Canada

If you test various Help Desk Software solutions you shouldn’t only study their list of features and offered pricing plans. Consider that the solution should be meeting your work processes and business so the more flexible their offer the better. Check which platforms are supported by Atera and iHelpDesk and ensure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a critical factor for many firms.

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