What is better Answerbase or Boomtown? The perfect Customer Support Software is a solution that can address your company’s specific requirements. It is possible to identify which alternative works best for your industry if you review numerous products before you decide which one is the best.
As an example, Answerbase and Boomtown are scored at 8.2 and 8.0, respectively, for total quality and performance. Similarly, Answerbase and Boomtown have a user satisfaction rating of N/A% and N/A%, respectively, which indicates the general response they get from customers. Better yet, get in touch with an existing user of the software and ask for their feedback concerning the solution in question.
We realize that not all companies have the time to test dozens of various services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:
Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, General Mills, Sagicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Answerbase is a knowledge management application for eCommerce and customer support.
Boomtown offers three levels of enterprise pricing. The solution also provides a free package for businesses with limited communication needs. This and the paid bundles are outlined below to help you decide which one is the best for your organization.
Boomtown has pre-built integrations for the following software and applications:
Salesforce
Zendesk
Freshdesk
ServiceNow
Jira
Slack
Gmail & Google Calendar
Outlook Mail & Calendar
Facebook
Line
WhatsApp
In addition to these pre-configured integrations, Boomtown has robust APIs, SDKs, and APKs that you can utilize for connecting the solution with other third-party systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Paysafe, Paya, Elavon, Square, Vans
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful customer support platform that leverages AI to create efficient agents and smarter chatbots.
In case you are still having second thoughts about which software will perform best in your case it may be a good idea to analyze each service’s social metrics. Such metrics are quite often a way to see how popular each solution is and how big is its online presence.For example, if you analyze Answerbase LinkedIn profile you’ll see that they are followed by 97 users. In case of Boomtown the number of followers on their LinkedIn page is 44.
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