ALVAO
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Microsoft 365 Optimization
- Intune integration
- CMDB
- Custom Apps
- Advanced Workflows
- Azure DevOps
- Asset Inventory
- Enterprise API
- Electronic Handover Forms
- SAM Assistant
- Power Automate integration
- SLA Management
- Problem Management
- Release Management
- Customizable Agent Roles
- Advanced Reporting
- Change Management
- Incident Management
- Service Catalog
- Knowledge Base
- Workflow Automation
Pricing Info
Pricing Info
ALVAO offers free trial, SMB, and enterprise pricing packages. Explore the details and select the plan that suits your business needs.
Asset Management
Start – By quote
- SLA 99,9%
- Microsoft Azure US/EU/UK
- Asset Management
- Universal Asset Inventory
- Software License
- Management
- Software and Hardware Discovery
Standard – By quote
- Everything in Start+
- Electronic Handover Forms
- Inventory Audits
- Microsoft Intune Connector
Expert – By quote
- Everything in Standard+
- Software Asset Management Assistant
- Asset Management Enterprise API
- Asset Management Custom Apps
- Configuration Management
Enterprise – By quote
- Everything in Expert+
- Independent Reporting Storage
- Sandbox (without SLA guarantee)
Service Desk
Start – By quote
- SLA 99,9%
- Microsoft Azure US/EU/UK
- Service Desk
- Service Catalog
- Change Management
- Recurring Changes
- Incident Management
- Problem Management
- Request Management
- Knowledge Base
- Self Service Portal
- Mobile Access
- Reports & Analytics
- Service Level Management
- Process Workflow
- Custom Fields
- Single Sign-on
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Active Directory Integration
- Multi-Channel Access
Standard – By quote
- Everything in Start+
- Outlook Add-in
- Teams Add-in
- Customer Satisfaction
- Survey
- Advanced Workflows
Expert – By quote
- Everything in Standard+
- Azure DevOps Connector
- Service Desk Enterprise API
- Service Desk Custom Apps
Enterprise – By quote
- Everything in Expert+
- Independent Reporting Storage
- Sandbox (without SLA guarantee)
IT Service Management
Start – By quote
- SLA 99,9%
- Microsoft Azure US/EU/UK
- Service Desk
- Service Catalog
- Change Management
- Recurring Changes
- Incident Management
- Problem Management
- Request Management
- Knowledge Base
- Self Service Portal
- Mobile Access
- Reports & Analytics
- Service Level Management
- Process Workflow
- Custom Fields
- Single Sign-on
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Active Directory Integration
- Multi-Channel Access
- Asset Management
- Universal Asset Inventory
- Software License
- Management
- Software and Hardware Discovery
Standard – By quote
- Everything in Start+
- Outlook Add-in
- Teams Add-in
- Customer Satisfaction
- Survey
- Advanced Workflows
- Electronic Handover Forms
- Inventory Audits
- Microsoft Intune Connector
Expert – By quote
- Everything in Standard+
- Azure DevOps Connector
- Service Desk Enterprise API
- Service Desk Custom Apps
- Standard HW/SW Request
- Forms
- Software Asset Management Assistant
- Asset Management Enterprise API
- Asset Management Custom Apps
- Configuration Management
Enterprise – By quote
- Everything in Expert+
- Independent Reporting Storage
- Sandbox (without SLA guarantee)
Integrations
Integrations
- Outlook
- Microsoft Teams
- Power BI
- Azure DevOps
- Power Automate
- MS Intune
- Microsoft Azure
- Azure Active Directory
- SharePoint
- Microsoft Exchange
- Microsoft To Do
- JIRA
- SAP
- ChatGPT
- Helios
- Microsoft 365
- Microsoft Dynamics 365
- OrcaScan
- Nagios
- Zabbix
- InTune
- Configuration Management
- bmc
- iTop
- OTRS
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Heineken, Avast, Essox
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
Company Email
Contact No.
Company's Address
ALVAO IT Service Management
Štefánikova 16, Brno, 602 00
Czech Republic
ALVAO Comparisons
Popular ALVAO Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Actionable insight reports
- Add-ins and custom code compatible
- Case management and guided resolution
- Complete customer profiles
- Compliance management
- Cross-channel customer interaction history
- Custom policy automation tool
- Customer intent + content matching
- Customizable and pre-built reports and dashboards
- DIACAP, NIST, HIPAA, FISMA compliant
- Email support, live chat, and virtual assistants
- Facebook experience builder
- Knowledgebase creation and management
- Multi-channel social brand monitoring
- Multiple customer self-service tools
- Offer personalized, tailored services/advice
- Open API
- PCI Certified Cloud, Government Cloud for DoD
- Service Level and Change Management
- Unified multi-channel support
Pricing Info
Call Oracle Sales for a quote.
Pricing Features
- Annual cancellation option
- Fixed price multi-year contract
- Flex up/down licensing / usage
- Flexible upgrade schedules
- Money back guaranteed SLAs
Oracle Service Cloud offers the following pricing packages:
Standalone Chat Dynamic Agent Desktop
- From $90/seat
- Analytics
- App Builder Experience Designer
- Chat
- Chat Incident (Case) and Service Contract Management
- Cloud Platform
- Core Solution Components
- Feedback Cloud Service – Chat Surveys
- Knowledge
Standard Dynamic Agent Desktop
- From $110/seat
- Analytics
- App Builder Experience Designer
- Core Solution Components
- Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
- Email Management Cloud Service
- Enhanced Cloud Platform
- Knowledge
- Multi-channel Incident (Case) and Service Contract Management
Enterprise Dynamic Agent Desktop
- From $140/seat
- Standard Edition
- Dynamic Agent Desktop including guided assistance
- Enhanced Cloud Platform
- Feedback
- Outreach
- Social Monitor
Enterprise Contact Center Dynamic Agent Desktop
- From $250/seat
- Enterprise Edition
- Chat
- Dynamic Agent Desktop including agent scripting and desktop workflow
- Enhanced Cloud Platform
- Product Registration
Integrations
Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, New Zealand Post, Air New Zealand, The University of Auckland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Oracle Service Cloud comprises Oracle's RightNow suite of products that facilitate social, web, and contact center customer services.
Company Email
Contact No.
Company's Address
Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065
Oracle Service Cloud Comparisons
Popular Oracle Service Cloud Alternatives
If you continue having doubts about which product will perform best in your case it might be a sensible idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular each app is and how wide is its online presence. For example ALVAO Twitter account has currently 0 followers. At the same time Oracle Service Cloud Twitter is followed by 17437 users.
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