What is better Alchemer or MaritzCX? Getting the most effective Customer Experience Management Software product is all about comparing different solutions and figuring out the top software for your specific needs. Our proprietary algorythm gives you an instant look at the general rating of Alchemer and MaritzCX. For overall quality and performance, Alchemer scored 9.6, while MaritzCX scored 8.5. On the other hand, for user satisfaction, Alchemer earned 94%, while MaritzCX earned 97%.
Below it's also possible to look at their characteristics, terms, plans, etc. to determine what software will be more suitable for your company. One key feature to evaluate is whether the app lets you to enable/disable restrictions on different types of users to secure any confidential business data.
We know that not all companies have enough time to test a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the Survey Tools category are: Sogolytics, Qualtrics Research Core, Alchemer.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
If you research different Customer Experience Management Software software you shouldn’t simply explore their list of features and offered pricing plans. Consider that the software should be adjusted to your standards and company so the more flexible their offer the better. Learn which OSes are supported by Alchemer and MaritzCX and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a deal breaker for many companies.
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