What is better Aircall or Hiver? It’s a good idea to use our scoring system to provide you with a general idea which Communications Software product is more suitable for your company. For overall product quality, Aircall earned 9.0 points, while Hiver gained 8.8 points. At the same time, for user satisfaction, Aircall scored 100%, while Hiver scored 96%.
Details about their characteristics, tools, supported platforms, customer support, plus more are provided below to help you get a more correct analysis. Keep in mind to purchase only the functions your business requires to avoid wasting cash for features which are redundant.
We realize that not all businesses have the time to test a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Business Phone Systems category are: Comcast Business VoiceEdge®, Axon Virtual PBX, RingCentral.
Aircall integrates with many popular business platforms and systems. That means you do not have to migrate to a new workflow to use the phone system. Whether you are building a sales team or a support group, Aircall integrates with just one-click.
The modern call center system integrates with the following platforms:
amoCRM
Avoma
BigCommerce
Bullhorn
Callingly
Copper
Diduenjoy
FLG
Freshdesk
Freshsales
Front
Gong
Gorgias
HappyFox
Help Scout
Hubspot
Intercom
JobAdder
Klaus
Kustomer
Magento
Microsoft Dynamics
Microsoft Teams
Nicereply
noCRM.io
Outreach
PieSync
Pipedrive
Planhat
Plecto
Postcall.io
Re:amaze
Rippling
Salesforce
Salesloft
Segment
Shopify
Slack
SugarCRM
Typeform
Voxpay
Zapier
Zendesk
Zendesk Sell
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UntuckIt, HostMaker, Expensify
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A smart and modern phone system for sales and support teams, Aircall is recommended for businesses in need of a complete call center solution but want to skip the setup of physical phone lines. As a cloud-based VoIP, Aircall can be installed instantly, allowing you to immediately launch your customer service line.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
No Communications Software will be perfect enough to solve all the needs of a business. While core features of Aircall and Hiver are obviously a priority you should also carefully explore the integrations supported by each solution. Quote frequently you will already be making use of some other B2B software in your company and it’s much wiser to go with solutions that integrate well with one another. If you do that you can ensure a reliable exchange of data between your teams and software used, which can significantly reduce time devoted to migrating between one service and the other.
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