What is better Acquire or IdeaScale? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, Acquire earned 8.5 points, while IdeaScale received 7.8 points. At the same time, for user satisfaction, Acquire scored 99%, while IdeaScale scored 97%.
Specifics of their characteristics, tools, supported platforms, customer support, and more are provided below to provide you with a more correct assessment. Keep in mind to get only the features your company needs so as not to waste resources for tools which are redundant.
We realize that not all companies have enough time to scrutinize dozens of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Acquire integrates with the following business systems and applications:
Microsoft Dynamic CRM
Zoho
Salesforce
Hubspot
Infusionsoft
SugarCRM
Zoho support
Freshdesk
Zendesk
Zapier
Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Samsung, Lexus, Audi, Kleer
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Acquire is an improved solution that has increased its capability from just live chat to become a complete multi-channel customer communication platform. It has innovative tools like speech recognition, one-way video support, visitor journeys, and real-time traffic analytics. With this full-stack, you can be confident with the support you provide.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
If you test various Customer Support Software apps you shouldn’t only explore their list of features and offered pricing plans. Consider that the service should be meeting your requirements and business so the more flexible their offer the better. Explore which platforms are supported by Acquire and IdeaScale and make sure you will obtain mobile support for whichever devices you use in your company. You should also examine which languages and countries are supported, as this could be a deal breaker for many businesses.
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