What is better Zoho Desk or vtenext? To make sure you purchase the most effective and productive Help Desk Software for your enterprise, you should compare products available on the market. For example, here you may match Zoho Desk’s overall score of 9.0 against vtenext’s score of 8.8. You may also review their general user satisfaction: Zoho Desk (100%) vs. vtenext (100%).
Moreover, you can compare their pros and cons feature by feature, including their contract conditions and pricing. By comparing products you are sure that you pick the best software for your situation. Of course you have to know your particular requirements to realize which software meets those needs.
In the event you would like to quickly find the more reliable Customer Support Software according to our review team we advise you take a look at these services: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
A hybrid CRM platform that unifies the capabilities of a business process management system with customer relationship management. As such, users can design, automate, and re-engineer the processes that make up their operations.
Every time you choose a software that you think will work best for your business you shouldn’t simply limit yourself to what professionals have to say about it. In many cases individual experience with the solution may change, depending on your own preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for each app to give you a quick overview of how real users of Zoho Desk and vtenext evaluate their experience with the service. Our system is based on detailed analysis of product mentions on other websites, social media as well as blogs, so you are going to get a comprehensive and reliable overview of what other people think about each solution. In this case Zoho Desk has a total satisfaction rating at 100% while for vtenext 100% of people claim they had an enjoyable experience with it.
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