What is better Zendesk Sell or Capsule CRM? Getting the best CRM Software for your company is vital to increasing your company’s effectiveness. In our platform, it's easy to assess different solutions to see which one is the right software for your requirements. Here you can match Zendesk Sell vs. Capsule CRM and examine their overall scores (9.2 vs. 8.0, respectively) and user satisfaction rating (98% vs. N/A%, respectively).
Additionally, you can browse the specifics of costs, terms, plans, services, tools, and more, and find out which software offers more benefits for your business. In practice, select the software that allows you to change the features and pricing to match your company growth or lack of it.
We know that not all companies have enough time to try out a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the CRM Software category are: HubSpot Smart CRM, Freshsales, Salesforce CRM .
Pricing: Starting from
$19
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Manage the sales process Gain pipeline visibility Seamless mobile sales experience Create flexible and reliable connections Manage customer relationships Communication tools Sync data and tools to simplify selling Lead discovery Lead enrichment Multiple Integrations Discover new prospecting opportunity Enhance productivity Increase conversion
Pricing Info
Pricing Info
Zendesk offers Sell as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only – Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center – SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers – UP TO 50
Unified agent workspace
Routing based on agent status and capacity
Reporting and analytics – PREBUILT
Data and file storage – STANDARD
1,000+ apps and integrations – PREBUILT
Robust APIs – STANDARD RATE LIMIT
Online support from the Zendesk team
Onboarding and adoption guidance
Suite Growth – $79/agent/month (billed annually)
All Suite Team features, plus:
Multilingual content
CSAT surveys
Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
All Suite Growth features, plus:
Live agent activity dashboard – VIEWABLE
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
All the core elements needed for excellent customer support, plus
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Light access licenses – UP TO 1000
Live data and external dashboard sharing
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
Sandbox environment for change management
Robust APIs – ENTERPRISE RATE LIMIT
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
Talk to Sales for further details
Integrations
Integrations
Zendesk Sell integrates with the following applications:
Inbound Amity Attach Bedrock Data BuzzBoard ClearGraph Domo, Dotmailer Dropbox Facebook Flatly Front Google Drive Full Contact Harvest Google Productivity Apps Kustomer HubSpot MailChimp Launchcloud Outlook Marketo PandaDoc NiftyQuoter PieSync Paycove Reply QuickBooks Slemma Slack Trello Tidio Wishpod Userlike Wufoo Woodpecker Zapier Xero Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Expensify, Sartorius, Simpleray
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive, web-based sales CRM platform built specifically for B2B and B2C sales professionals.
Company's Address
Zendesk Sell,
Popular Zendesk Sell Alternatives
Pricing: Starting from
$18
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Complete and easy contact management
Efficient sales management
Track bids, deals, proposals and other opportunities
Dashboard opportunities overview
Adding milestones
Linking milestones with a success factor
Includes a standard set of milestones
Easy to-do list and calendar management
Easy customization of information categories to fit your business
Secure access of your account from anywhere
Easy sharing of contacts with co-workers to assure the entire team has a single up-to-date view of the contact
Tracking of all email communications into Capsule
Quick document management, making it easy to attach documents and other files
Integration of contacts from Outlook, Gmail, vCard, spreadsheets and any CSV file
Easy creation and analysis of reports
Customization of the sales milestones and process
Management groups of contacts with lists using tags
Easy addition of notes and other information about the contact
Serious data security
Controlled access
Multiple backup
One master copy of your data on secure servers
Automatic upgrades
Compatible with Windows, Mac, or Linux
Brand your Capsule account using your colors and logo
Pricing Info
Capsule offers a flexible, pay-as-you go service. There are four paid plans offered and a free version. All paid plans offer a free 14-day trial:
Free
Up to 2 users
10MB storage
250 contacts
Starter –
$18 per user/month
14-day free trial
10GB storage per user
30,000 contacts
1 Sales Pipeline
1 Project Board
50 Custom Fields
5 Email Templates
1 Shared Mailbox
10 AI Content Assists
Unlimited Sales Opportunities, Projects & Tracks
Activity reporting
Key integrations including Microsoft 365, Google, Xero, QuickBooks, Mailchimp, Zapier & many more
Growth
–
$36 per user/month
Everything in Starter, plus:
14-day free trial
20GB storage per user
60,000 contacts
5 Sales Pipelines
Workflow Automation
5 Project Boards
50 Email Templates
150 Custom Fields
3 Shared Mailboxes
1000 AI Content Assists
Important Fields
User Roles & Permissions
Activity reporting & custom activity types
Advanced Sales Reporting
Reporting by team
Sales forecasting
Custom reports with Google Looker Studio
Advanced
– $54 per user/month
Everything in Growth, plus:
120,000 Contacts
30GB Storage per User
500 Email Templates
50 Sales Pipelines
50 Project Boards
300 Custom Fields
5 Shared Mailboxes
Ultimate
– $72 per user/month
240,000 Contacts
50GB Storage per User
100 Sales Pipelines
100 Project Boards
Unlimited Custom Fields
1000 Email Templates
10 Shared Mailboxes
Implementation Support
Import Assistance
Custom Training
Dedicated Account Manager
Ongoing Priority Support
Integrations
Official Mobile App
Contacts
Contracts & proposals
FormStack
NiftyQuoter
Quotient
Tidy Build
Better Proposals
Customer Success
Marketing & Email Marketing
Transpond
MailChimp
Leadinfo
Google integrations
Gmail
Google Calendar
Google Contacts
Google Data Studio Connector
Google Workspace SSO
Help desk
Zendesk
Help Scout
Enchant
Integration platforms
Zapier
Flow XO
Cyclr
LeadsBridge
ZapUp
Make
Zoho Flow
Integrately
Inventory management
Invoicing & Accounting
QuickBooks Online
Xero
KashFlow
FreeAgent
FreshBooks
Sage Business Cloud Accounting (UK)
Paycove
Job & time tracking
Migration services
Office Management
Project Management
Telephone & VoIP
Kixie
Invoco
CircleLoop
Yay
SwitchboardFree
Website chat
Website forms
Wufoo Forms
Ninjaforms
Gravity Forms
Want to develop your own integration?
Capsule’s RESTful API can be used by developers to create clever add-ons or to integrate Capsule with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An easy web-based CRM to help small businesses manage their business relationships with clients, vendors leads and other contacts.
Popular Capsule CRM Alternatives
Please pay attention to the fact that while both Zendesk Sell and Capsule CRM may offer a reliable range of features each app could be aimed at a different business size. If you are studying different apps you should give some attention to a company type they are aimed at. Certain elements might scale up with no problem for large enterprises but if you run a small or medium business it’s usually better to avoid paying for customized functionalities that you may never use.
Page last modified
2026-03-02
