Vocalcom Cloud Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- 3-Level Encryption
- In-Device Encryption & Decryption
- Secure Paths
- High-Quality Voice & Video Calls
- Network-Independent Messenger
- Quick File Transfer
- Lost Data Recovery
- Instant Messaging
- Private Group Chatts
- Low Data Usage Mode
- Call Forwarding
- Business Phone System Integration
- Telco & SIP Services Integrations
- Self-Hosted Team Communicatiton System
- Messenger Network
- Whitelabel Public/Private Messenger App
Pricing Info
Pricing Info
Zangi offers the following enterprise pricing plans:
Team Communication App
Team Messenger for your own Business Phone System
Up to 50 Users – $30/account/month
51 – 200 Users – $25/account/month
201 – 400 Users – $25/account/month
401 – 1K Users – $20/account/month
Over 1K Users – Contact vendor
Features:
- Integration with your own business phone system
- Office Phone Mobility
- Call Forwarding
- End-to-End Encryption
- Messenger Network
- HD Voice Calls
- Full Suite of Modern Messenger Features
- Push Notifications
- In-App Custom Dedicated Call Button
Self-Hosted Team Communication System – $3K One-Time Setup
Same pricing as Team Messenger Business Phone System
Features:
- Messenger apps hosted on your own cloud/on-premise servers
- Instant Messaging
- Fast File Transfer
- HD Voice & Video Calls with Lost Data Recovery
- Secure & Private Group Chat Messaging
- Super Groups & Channels
- HD, Secure, & Stable Audio & Video Conference Calls
- Integration with third-party or your own In/Out VoIP terminations
- Chatbot Development
MVNO Messenger Solutions – by quote
Features:
- Messenger Network Integrated with your Telecom
- Free HD Transcoders
- Modern & Low-Cost Messenger Features
- End-to-End Encryption
- Enterprise Customer Features
- Services Scaling
SIP Provider Messenger Solutions – by quote
- Expansion of SIP Trunk Services
- Full-Featured Messenger App
- One-Time Integration with existing Infrastructure/System
- End-to-End Encryption for Calls & Messages
- Continuous Development & Innovation
- All-in-One Team Communication Solution
Whitelabel Messaging Solution
Basic – by quote
- Branded Messenger App
- Business-Ready Web, Desktop, Android, & iOS Apps
- Backend System with Web-Based Control Panel
- Supports Configuration for VoIP, DID, payment, and other 3rd party services
- Flexible Backend Deployment
- External System Integrations
Pro – by quote
- All features in Basic Plan
- Dedicated/On-Demand Development of Custom Features
- Code Brand Maintenance by Customer, Application, & Backend Maintenance
Enterprise – by quote
- All features in Pro Plan
- Access to Source Code
Integrations
Integrations
You can integrate Zangi with third-party or your own VoIP/SIP phone, telecom, or SIP trunk service infrastructures and systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lisa Slattery, Ahmad Saati, Danny Dela Cruz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zangi is a communication solution that allows you to send and receive calls, chat messages, and files securely, quickly, and cost-effectively.
Company Email
sales@zangi.com
Company's Address
Secret Phone Inc.
Santa Clara, CA 95056,
USA
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Pricing:
Starting from €65
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
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In the event you are still having second thoughts about which service will be best for your company it might be a good idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular every service is and how wide is its online presence.For instance, if you look at Zangi LinkedIn account you’ll find out that they are followed by 1522 people. In case of Vocalcom Cloud Contact Center the volume of followers on their LinkedIn page is 7888.
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