What is better Yusp or NICE inContact CXone? Today’s companies want the most effective Customer Experience Management Software product to keep on being competitive. On this page we help you with buying the best service, by allowing you to compare Yusp and NICE inContact CXone down to the very details of their individual offers.
You can also examine our general scoring values, which rate the software all round quality and performance. Yusp got a 6.9 score, while NICE inContact CXone has a score of 8.8. Likewise, you may compare their general user satisfaction rating: 93% (Yusp) against 91% (NICE inContact CXone). Bear in mind to select the application that best matches your most urgent issues, not the solution with the most robust features.
People who don't have much time or need a Customer Experience Management Software advice from our experts may want to examine these top choices for the current year: Zendesk, Smartlook, Alchemer.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
No Customer Experience Management Software will be able to cater to all the requirements of a business. Even though core features of Yusp and NICE inContact CXone are obviously a priority you should also carefully analyze the integrations provided by each product. Very often your team will already be working with various kinds of B2B software in your company and it’s much better to go with services that integrate well with one another. If you do that you will be able to guarantee a smooth exchange of information between your teams and software used, which can significantly reduce time wasted on migrating between one app and the other.
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