What is better Xoxoday Plum or Alchemer? If you need a competent Customer Experience Management Software product for your organization you should invest time and examine several alternatives. It doesn’t have to be complex, and can be as simple as matching their features in a table like the one below. You will also get a brief idea how each product performs. For example, on this page you can see Xoxoday Plum’s overall score of 8.8 and compare it against Alchemer’s score of 9.6; or Xoxoday Plum’s user satisfaction level at N/A% versus Alchemer’s 94% satisfaction score.
The evaluation will allow you to spot the good and bad points of each software, and make up your mind on which matches your requirements better. On top of the robust features, the application that’s simple to grasp and use is always the better product.
We know that not all companies have enough time to try out dozens of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Smartlook, Zendesk, Alchemer.
Xoxoday Plum only offers one plan. You can book a demo with the vendor to know more about the software. After getting in touch, the vendor may provide a free trial for 14 days so you can explore its tools and features. Here are the plan’s inclusions:
Xoxo Codes
Xoxo Points
Campaigns
Custom Landing Page and Microsites
Multi-Channel Delivery
Custom Denominations
Custom Designs and Templates
Reports and Analytics
Bulk or Single Purchase
Multiple Currency Support
Global Catalog
Access Controls
Finance Management
Developer APIs
DIY Options
Tech and Account Management
Third-Party Integrations
Developer APIs
Mobile and Web App
White-Labelling
Multi-Language Support
Marketplace Apps
Support
Dedicated Account Manager
Customer Success
99% Guaranteed Uptime SLA
Chat and Bot Support
Implementation and Onboarding Support
HR Consulting Support for Program Success Through Top Consultants (Charged Separately)
Workshops, Training, Webinars for Continuous Learning
Admin Settings
Data Export (CSV, Excel, etc.)
Reporting and Business Intelligence
ADFS Support
10GB Data Storage Per Organization
Compliant with ISO 27001, GDPR, and Similar Regulations
Data Loss Prevention (DLP) Support
Audit Log Support
Benchmarking Support
Sandbox Environment for UAT
IP Whitelisting
Data Center Locations: Hybrid and On-Premise Support (Charged Separately)
Xoxoday Plum can integrate with the following HRMS:
SuccessFactors
Darwinbox
Workday
Peoplesoft
PeopleStrong
BambooHR
It also has widgets to integrate with third-party services like the following:
Shopify
Salesforce
Zendesk
Zoho
Xoxoday Plum has developer APIs as well.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Target, Adobe, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a cloud-based platform for managing and distributing digital rewards for company employees or business customers. It also measures not just the effectiveness of the program but also its potential return on investment. For business organizations, Xoxoday Plum integrates with HRMS, CRM, ticketing, etc., to automatically reward employees.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
Both Xoxoday Plum and Alchemer were tested by a team of independent B2B experts who conducted a detailed analysis of all core elements of every product. Their ultimate rating was calculated with unique SmartScore system which provides an individual partial score to each element like: main features, customer support, mobile support, security, client satisfaction and reviews in other media. We know useful features are not the only factor important to a business so we make sure we pay attention to all aspects of a product before coming up with its final score.
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