Vocalcom Cloud Contact Center

NOAWARDS
YET
Pricing:
Starting from €65
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
Vocalcom Cloud Contact Center Comparisons
Popular Vocalcom Cloud Contact Center Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- MS Virtual Queues
- Data Capture
- Display Queue Information
- Customization Options
- Local Numbers
- Queue Management Marketing
- Android/iOS Customer Self-Service
- Optimized for any screen size
Pricing Info
WhyQ is available for free (1 employee and 1 queue), and offers a variety of payment options and bulk SMS rates for larger teams. Enterprise pricing is also available.
Free
- 1 Employee
- 100 Free SMS to test with
- 1 Queue
- Free Small Business Account
- Customer Data
Pay As You Go – Bulk SMS Rates
- Up to 20 Employees Across All Locations
- iPad Customer Self Service
- 10 Internal Queues
- Corporate Branding Opportunities
- No Lock-In Contract
- Customer Data
Enterprise – $149/95/month
- up to 200 employees across all locations
- 1,700 Included SMS Messages Per Month
- Up to 125 Queues
- No Lock-In Contract
- Custom Development and API Integration
- Corporate Branding Opportunities
- Customer Data
Integrations
WhyQ integrates with the following business systems and applications:
- Kiosk Pro
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
WhyQ technology provides an effortless way for customers to access your services without standing in line. The software automatically manages your customer queue workflow.
Company Email
info@whyq.me
Contact No.
Company's Address
PO BOX 1084
Chatswood, NSW Sydney
Australia
WhyQ Comparisons
Popular WhyQ Alternatives
Almost as crucial as useful features and user support quality are pricing packages offered by Vocalcom Cloud Contact Center and WhyQ. While cost should not be a deciding element it’s definitely a significant thing to think about. You should expect a flexible pricing plan that can be adjusted to your team size and easily scaled up when your team develops. You should be certain you don’t pick packages that have advanced features that you won’t find useful and always try to get in touch with the vendor directly as enterprises can often benefit from more affordable prices. You should also try out a free trial or demo of each app to spend at least some time using it. It’s a useful experience that doesn’t require you to invest any money and gives you a reliable overview of what it’s like to work with Vocalcom Cloud Contact Center and WhyQ.
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