Moxo
NOAWARDS
YET
Pricing:
Starting from €65
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
Vocalcom Cloud Contact Center Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Status Updates
- Instant Messaging
- Activity Feed
- NNotifications
- Discussions
- User Directory
- Online Status of Coworkers
- File Sharing
- Document Collaboration
- Version Control
- Knowledge Base
- Surveys
- Task Management
- Calendar
- Search
- Mobile
- Multi-Language Support
- User, Role, and Access Management
Pricing Info
Moxo offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Start – Free
- Search And Browse Messages From The Past 90 Days
- 10 MB File Upload Size
- 2 Service Integrations
- 3 Participants Per Meeting (Including Video Meetings, Screen sharing, Whiteboarding)
- 30 Minutes Per Meeting
- Free Native Apps For Ios, Android, Mac, And Windows
- Forward Emails Into Moxo
- Dial-In Directly To Meetings
- Help Desk
- Upload Files From Cloud Services
Business – Free
- Minimum of 3 users
- All Individual Features
- 20 Mb File Upload Size
- 5 Service Integrations
- 5 Participants Per Meeting (Including Video Meetings, Screen sharing, Whiteboarding)
- 45 Mins Per Meeting
- Administrative Dashboard
- User Management
Business Pro – $12/user/month
- All Business Features
- Search And Browse Messages For An Unlimited Time
- Unlimited Service Integrations
- 200mb File Upload Size
- Unlimited Time Per Meeting
- 50 Participants Per Meeting
- CSV Import
- Advanced User Management
- Custom Branding
- Analytics
- Unified Team Directory
- 24/7 Priority Support
Enterprise – By quote
- All Business Pro Features
- Dedicated Support Manager
- LDAP And MS Active Directory
- Unified Security, Data Retention, And Compliance Policies
- Organization-Wide Reporting, Metrics, And Analytics
- SAML + Single Sign On
- Identity Management Integrations
- Consolidated Billing
Integrations
- Airtable
- Box
- DocuSign
- Google Drive
- Dropbox
- Dynamics 365
- Filevine
- Global Relay
- Gmail
- Google Sheets
- HubSpot
- Jira
- Jumio
- Microsoft Outlook
- MS Teams
- OneDrive
- Redtail
- Salesforce
- Slack
- Smarsh
- Stripe
- Xero
- Zapier
- Zoho CRM
- Zoom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ZTE, Citibank, BNP Paribas
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Moxo brings mobile collaboration to teams for continuous productivity and engagement, and delivers a mobile-first, embeddable cloud collaboration service.
Company Email
info@moxo.com
Contact No.
Company's Address
1601 S De Anza Blvd
Cupertino, CA 95014
USA
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No Communications Software will be able to solve all the requirements of a specific team. Even though core functionalities of Vocalcom Cloud Contact Center and Moxo are important you should also carefully examine the integrations supported by every solution. In many cases you will already be using various kinds of B2B software in your company and it’s definitely better to select services that integrate well with each other. If you do that you will be able to guarantee a smooth transfer of data between your teams and apps, which can really reduce time wasted on migrating between one product and the next.
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