What is better Vocalcom Cloud Contact Center or NICE inContact CXone? You can use our scoring system to help you get a general idea which Customer Support Software product is better for your company. For overall product quality, Vocalcom Cloud Contact Center earned 8.4 points, while NICE inContact CXone earned 8.8 points. At the same time, for user satisfaction, Vocalcom Cloud Contact Center scored N/A%, while NICE inContact CXone scored 91%.
Specifics of their functions, tools, supported platforms, customer support, etc. are available below to help you get a more versatile review. Remember to get only the features your business requires so you don’t waste cash for functions that you won’t be using.
Our team put a lot of effort to prepare reviews of all popular Call Center Software products that you can find out there, but among them these three caught our special attention: JustCall, Zendesk, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
You should keep in mind that while both Vocalcom Cloud Contact Center and NICE inContact CXone may offer an excellent array of features each app may be designed for a different company size. If you are comparing features you should focus on a business size they are catering to. Certain elements may scale up with no problem for big enterprises but if you run a small or mid-sized business it’s often better to stay away from paying for complex features that you may never have a chance to use.
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