Chatwing
NOAWARDS
YET
Pricing:
Starting from €65
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
Vocalcom Cloud Contact Center Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Custom Chatroom Builder
- Embedded Code options
- Admin and Moderator Quick Controls
- Word Filters
- Add New Moderators
- Message Content
- Group Chat URL
- Blacklist
- Network
- Login with numerous social accounts (Facebook, Google, Tumblr, etc.)
- Bookmark unlimited chats
Pricing Info
Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $25/month
- 10,000 Downloads (Public App)
- Custom iOS iPhone + iPad in Apple App Store
- Custom Android App in Google Play Store
- 2 Chat/Channels
- App Account System
- App Statistics
- Dashboard Account Statistics
- Chat/Channels Website Integration
- Unlimited Real-Time Push Notifications
- Push Notification Statistics
- Forum Integration Web+App
- Forum Integration Web (Chatwing Branded)
Premium – $45/month
- All Basic features
- 100,000 Downloads (Public App)
- 200 Contacts (Private App)
- 5 Chat/Channels
- Disable User Private Messaging
- User Tags
- User Groups
Pro – $125/month
- All Premium features
- 1 Million Downloads (Public App)
- 1,000 Contacts (Private App)
- 15 Chat/Channels
- Amazon Product Integration
- Domain Filter Login
- Forum Integration Web (Your branding)
Enterprise – $250/month
- All features
- Unlimited Downloads (Public App)
- 2,500 Contacts ($200 per 1,000 contacts extra)
Integrations
Chatwing integrates with the following business systems and applications:
- Tumblr
- Google Play Store
- Apple App Store
- Admob
- WordPress
- Joomla
- Drupal
- GoDaddy
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Discovery Communications, MTV, New York University, Booking.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Chatwing is a chat application and live communication platform designed for websites and mobile devices. Chatwing allows you to build a custom chatroom for your customers, which you can customize with themes and widgets.
Company Email
Contact No.
Company's Address
340 Main Street,Suite 9000
Worcester, MA 01608
USA
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You shouldn’t count on simply a broad array of functionalities and flexible pricing packages from a reliable Communications Software. Almost as important as main features is a trustworthy customer support. You want to guarantee that if you have any questions about Vocalcom Cloud Contact Center or Chatwing, or you run into a problem, or maybe you’ll want to request a certain change or functionality beneficial to your team you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you are able to benefit from individual training or at least an FAQ you can use.
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