What is better VirtualPBX or CloudTalk? It’s a good idea to use our scoring system to help you get a general idea which Business Phone Systems product is more suitable for your company. For overall product quality, VirtualPBX earned 8.5 points, while CloudTalk earned 8.5 points. At the same time, for user satisfaction, VirtualPBX scored 97%, while CloudTalk scored 100%.
Information regarding their functions, tools, supported platforms, customer service, and more are available below to give you a more versatile review. Remember to purchase only the tools that you need so you don’t waste resources for functions which are redundant.
Our team put a lot of effort to review all popular Business Phone Systems solutions offered on the market, but among them these three deserved our special attention: Comcast Business VoiceEdge®, Axon Virtual PBX, RingCentral.
VirtualPBX offers three enterprise pricing. The prices and the inclusions of the packages are listed below to help you decide which option is suitable for your organization.
Basic – starts at $14.99/user/month or $12.99/user/month/annual billing
1,000 Shared Minutes
2 Local or Toll-Free Numbers
Unlimited VoIP Minutes
Pro – starts at $29.99/user/month $26.99/user/month/annual billing
2,500 Shared Minutes
2 Local or Toll-Free Numbers
Unlimited VoIP Minutes
Unlimited – starts at $37.99/user/month $32.99/user/month/annual billing
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
No Business Phone Systems will manate to cover all the requirements of a specific team. Though key functionalities of VirtualPBX and CloudTalk should matter you should also thoroughly examine the integrations offered by every solution. Very often you will already be making use of other types of B2B software in your company and it’s definitely more beneficial to opt for products that integrate well with each other. With that approach you can be certain of a reliable exchange of data between your teams and services, which can considerably reduce time devoted to migrating between one app and the other.
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