What is better TeamViewer or Splashtop Remote Support? Getting the ideal Customer Support Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our unique algorythm gives you an instant look at the general rating of TeamViewer and Splashtop Remote Support. For total quality and performance, TeamViewer scored 8.4, while Splashtop Remote Support scored 8.9. On the other hand, for user satisfaction, TeamViewer earned N/A%, while Splashtop Remote Support earned 90%.
Below you can also check their characteristics, terms, plans, etc. to determine what software will be more appropriate for your needs. One critical feature to evaluate is if the software lets you to enable and disable limitations on various types of users to limit the exposure of any confidential company data.
Our experts made sure to review all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
TeamViewer supports integrations with the following business systems and applications:
Microsoft Outlook
JIRA
Spiceworks
ZenDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intesa Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings. It is straightforward to use. Just download the client and enter the target's details. Its free version is already a powerful tool for technical support operations.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
You shouldn’t expect just a wide array of functionalities and flexible pricing packages from a popular Customer Support Software. Almost as important as core features is a quality customer support. You want to make sure that if you have any questions about TeamViewer or Splashtop Remote Support, or you struggle with some problems, or perhaps you’ll want to ask for a certain change or feature beneficial to your team you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to enjoy personal training or at the very least an FAQ you can use.
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