SupportBee
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket statuses
- Ticket labels for categorization
- Real-time auto-refresh
- Forwarding and CC for tickets
- Agent signatures
- Embeddable contact forms
- Customer interaction history
- Unlimited logins
- Action audit trail
- Filters for automation
- Third party app integration
- Multiple email address support
- Ticket creation on behalf of customers
- No per agent fees
- Comments for private discussions
- Quick overview with labels
- Custom and pre-made KPI reports
- Team collaboration
- Ticket filters
- Email snippets
- HTML email rendering
- Gmail compatible keyboard shortcuts
- Lightning fast email importing
- Friendly help desk
- Retain the personal touch of email
- Built for participation and collaboration
- Reliable and secure
- Easy data export
- World class infrastructure
Pricing Info
Pricing Info
The tool offers a free 14 Day Trial. Plans start at $29 per month.
Startup: $29/month
- 500 tickets per month
- 1 email address
- 1 group
Small: $69/month
- 2000 tickets per month
- 3 email addresses
- 3 groups
Medium: $149/month
- 5000 tickets per month
- 10 email addresses
- 10 groups
Large: $249/month
- 10000 tickets per month
- 20 email addresses
- 20 groups
Integrations
Integrations
- Insightly
- Highrise
- Vibe
- Batchbook
- ZohoCRM
- Capsule CRM
- Pipedrive
- Pivotal Tracker
- Bugify
- JIRA
- Github Issues
- Trello
- Basecamp
- Show Ticket Number
- Audit Trail
- Mark As Answered
- Assign After Reply
- Archive After Reply
- Create Snippet
- Email After Archive
- Bulk SMS
- Campfire
- Jaconda
- Flowdock
- Sently
- PushOver
- Slack
- HipChat
- Bigcommerce
- Magento
- Compose
- Evernote
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TM, Heys USA, Cabify
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SupportBee helps your team collaborate & deliver friendly customer service
Company Email
Contact No.
Company's Address
SupportBee Comparisons
Popular SupportBee Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- User-friendly web-based help desk ticket submission
- Automated email notifications when tickets updated
- Ticket tracking and history
- Self support channels for end users who want to fix issues on their own
- Customizable fields, status, priorities and workflows
- Integrated dashboard for easy monitoring and management
- Email and RSS subscription to threads, forums, and online communities
- Knowledgebase with entries searchable via category and keyword
- Integrated Screenshot capture tool
Pricing Info
Here is the KronoDesk cost information:
KronoDesk offers 8 pricing plans, details are described below.
Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.
Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month
3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month
5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month
10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month
20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month
50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month
100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month
Integrations
- Spira Team
- Email integration
- MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Norkom Technologies, Deutsche Bank, Dolby, EA Sports
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Company Email
Contact No.
Company's Address
8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America
KronoDesk Comparisons
Popular KronoDesk Alternatives
Every time you research various Help Desk Software apps you shouldn’t just study their features list and available pricing plans. Consider that the product should be meeting your work processes and team so the more flexible their offer the better. Check what OSes are supported by SupportBee and KronoDesk and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, as this may be a key element for many firms.
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