What is better Squaretalk or XgenPlus? We are here to simplify the cumbersome process of comparing Communications Software products for you. In particular, on this page you can examine the overall performance of Squaretalk (8.5) and compare it with the overall performance of XgenPlus (8.0). You may also match their overall user satisfaction rating: Squaretalk (97%) vs. XgenPlus (100%).
Furthermore, research their features carefully to see which product can better address your company’s needs. In general, any B2B software should allow you to comfortably see the big picture, all the while allowing you immediate access to the details.
At this time, the most popular services in our VoIP Software category are: RingCentral, Slack, 8×8 VoIP Phone Service.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Xgenplus integrates with the following business systems and applications:
EAI (Email Address Internationalization)
SpamJadoo
TBMS
Support Management Tool
Xgenplus Automated Inward Routing (AIR)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kooh Sports, Air India, mGage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive enterprise email management solution for all sorts of users, from enterprises, SMBs, government agencies, and more. It allows users to create email addresses in their own language, benefit from tighter and secure email protection protocols.
Both Squaretalk and XgenPlus were tested by a group of independent SaaS experts who prepared a thorough examination of all key elements of each product. Their total rating was prepared with unique SmartScore algorithm that calculates a separate partial score to each factor like: main functionalities, customer support, mobile support, security, user satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only aspect essential to a business so we make an effort to pay attention to all facets of a software prior to coming up with its final rating.
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