What is better Squaretalk or Mailbird? It’s a good idea to use our scoring system to give you a general idea which Communications Software product is more suitable for your business. For overall product quality, Squaretalk attained 8.5 points, while Mailbird gained 8.2 points. Meanwhile, for user satisfaction, Squaretalk scored 97%, while Mailbird scored 96%.
Information regarding their features, tools, supported platforms, customer support, plus more are available below to give you a more correct review. Keep in mind to choose only the functions your company needs so as not to waste money for functions which are redundant.
At the moment, the leading products in our VoIP Software category are: 8×8 VoIP Phone Service, RingCentral, Slack.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Mailbird offers yearly enterprise pricing plans and a one-time payment package. Give the details a look, and select the best plan for you.
Mailbird Personal – $3.25/month (billed annually)
Windows 10 Emoji Support
App integrations
Advanced Search (in development)
Multi-account support
Advanced Inline Reply
Contacts Manager
Filters and Rules
Snooze email
Unlimited email account support
Native Calendar
Tag Contact List as Recipient
Email Speed Reader
Attachment Quick Preview
Mailbird Personal – $79 (one-time payment)
All features included in Mailbird Personal yearly plan
Mailbird Business – $4.92/month (billed annually)
All features available in Mailbird Personal
Exchange Mail, Contacts, Calendar and Filters
Google Directory Contacts (in development)
Priority support
Premium live chat support using Skype
Commercial Use
LinkedIn Lookup Feature
Volume licensing pricing
Multiple Signatures per email address (in development)
Read Receipt (in development)
Exchange support
The pricing listed above is for their clients located in the US. Note that their pricing can vary depending on your location. Visit the vendor’s site for accurate pricing information.
The software compared on this page are merely a small part of our entire Communications Software category and you should take into account that there could be better alternatives available. If you want to ensure you make the wisest choice for your company we definitely encourage you to analyze more apps first. It may also be a good idea to study our top 10 Communications Software ranking to see which apps are at the moment the best ones and dominate the market.
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