What is better Squaretalk or Google Hangouts? We are here to simplify the cumbersome process of assessing Communications Software products for you. In particular, on this page you can verify the overall performance of Squaretalk (8.5) and compare it with the overall performance of Google Hangouts (8.8). It's also possible to match their overall user satisfaction rating: Squaretalk (97%) vs. Google Hangouts (92%).
Likewise, lexamine their functions in detail to determine which product can better deal with your company’s needs. Generally, any business solution has to let you to immediately see the big picture, all the while giving you quick access to the details.
We know that not all businesses have enough time to try out a large number of various products, so we created a list of suggestions that you may find useful. Our top selections for the VoIP Software category are: Slack, 8×8 VoIP Phone Service, RingCentral.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Google Hangouts offer integrations with the following business systems and applications:
Google Apps
Zendesk
UberConference
HipChat
FreshService
Flowdock
Slack
Liferay
West Unified Communications
Sprint
Smartsheet
Lucid
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Shaw Industries, All Recipes, Ocado
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Connect with the people that make your business run via HD video, voice or text. Save money and time on travel, but still get all the benefits of face-to-face contact.
You don’t want simply a wide set of functionalities and flexible pricing plans from a reliable Communications Software. Almost as crucial as core features is a trustworthy customer support. You want to guarantee that when you have any questions about Squaretalk or Google Hangouts, or you run into a problem, or perhaps you’ll want to request a certain revision or functionality beneficial to your company you can trust in a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can profit from individual training or at least an FAQ you can use.
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