What is better Splashtop Remote Support or Gladly? When looking for the appropriate Customer Support Software for your company our recommendation is that you review the features, rates, as well as other crucial data about the product and vendor. Here, you can check the parallels and distinctions between Splashtop Remote Support (overall score at 8.9 and user satisfaction at 90%) and Gladly (overall score at 7.4 and user satisfaction at N/A%).
You can also check out their unique details, for example functions, plans, costs, terms and conditions, etc. Moreover, read the terms closely for information on extra charges, like, setup fees, independent customer service, upgrade fees, cloud storage fees, and other similar charges.
At the moment, the best services in our Remote Support Software category are: ScreenConnect, Atera, Zendesk.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
In the event you continue having second thoughts about which service will work best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a way to see how popular every product is and how big is its online presence.For example, if you check Splashtop Remote Support LinkedIn profile you’ll see that they are followed by 866 people. In case of Gladly the volume of followers on their LinkedIn page is 725.
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