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Compare SoDash vs DrumUp

What is better SoDash or DrumUp? Getting the suitable Social Media Management Software product is as straightforward as contrasting the good and low features and terms offered by SoDash and DrumUp. Here it's also possible to match their all round scores: 6.7 for SoDash vs. 8.2 for DrumUp. Or you can look at their general user satisfaction rating, 100% for SoDash vs. 100% for DrumUp.

We suggest that you spend some time to review their specific functions and decide which one is the better alternative for your organization. Likewise, don’t forget to take into account your company’s or industry’s special situation, such as, a multilingual software for a global staff or a mobile version to help you work on the go.

Currently, the most significant solutions in our Customer Experience Management Software category are: Yotpo, Qualtrics CX, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 6.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • More online sources
  • Custom tags
  • Automated responses
  • Advanced filtering
  • Actionable reporting
  • User influence score
  • Alerts
  • Multiple report formats
  • Centralized control
  • Schedule format
  • Stay in sync
  • Dashboard

Pricing Info

SoDash’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Virgin Trains, CalMac Ferries, Hastings Direct

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SoDash is a powerful and feature-rich social customer service platform that is designed to offer a smart efficient way for businesses to interact with customers.

Company Email

info@sodash.com

Company's Address

127 Rose Street Lane South
Edinburg, EH2 4BB
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Social media scheduling (automatic & manual/custom to multiple Facebook, LinkedIn and Twitter accounts connected to DrumUp) + schedule calendar to overview queued content
  • Keyword based content curation (streams of industry suggestions with hashtag and @mention suggestions)
  • RSS feed integration (to source information from top websites. new sites and a company’s own blog)
  • Content libraries (organized in-app folders to save important posts to recycle in the future)
  • Auto-posting (from content libraries to ensure that a company’s social accounts are never inactive)
  • Image editing (to edit/create images for social media scheduling)
  • Click tracking & engagement analytics (in-app URL shortener & like, share, click-tracking)
  • Employee advocacy & organic promotion (to other relevant users curating content)

Pricing Info

DrumUp offers 4 enterprise pricing plans and a free trial for each of the packages:

Starter Plan – $15/month

  • 3 social accounts
  • 10 posts/day/account
  • 3 content streams
  • 3 RSS feeds
  • 1000 posts in library
  • Image uploading
  • Custom scheduling of posts
  • Hashtag & @mention suggestions
  • Set repeat schedule for posts
  • URL Shortener
  • No DrumUp branding on posts
  • Mobile apps, Chrome & Slack extensions
  • Email support

Pro Plan – $39/month

  • 20 social accounts
  • 15 posts/day/account
  • 20 content streams
  • 5 RSS feeds
  • 2000 posts in library
  • Analytics
  • Group social accounts
  • All features of the Starter Plan

Small Business Plan – $79/month

  • 50 social accounts
  • 40 posts/day/account
  • 50 content streams
  • 10 RSS feeds
  • 5000 posts in library
  • 4 additional team members
  • All features of the Starter and Pro plans

Agency/Large Business Plan – $159/month

  • 100 social accounts
  • Unlimited posts/day/account
  • 100 content streams
  • Unlimited RSS feeds
  • Unlimited posts in library
  • 9 additional team members (contact the company for more)
  • All features of the other 3 plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ernst & Young, Actionlink, Everest Group

Integrations

DrumUp integrates with the following business applications:

  • Slack
  • Facebook
  • Twitter
  • LinkedIn
  • Google Chrome
  • GIPHY

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

DrumUp is a social media management, content curation, and employee advocacy solution.

Company Email

Contact No.

Company's Address

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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You shouldn’t count on only a wide range of functionalities and adjustable pricing plans from a well-known Social Media Management Software. Almost as crucial as core features is a quality customer support. You want to make sure that if you have any questions about SoDash or DrumUp, or you run into a problem, or perhaps you’ll need to ask for a specific revision or feature useful to your company you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can enjoy individual training or at least a knowledge base you can use.

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