Vocalcom Cloud Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- AI Chatbot
- No-code Builder
- Hybrid Chat
- Multi-lingual Conversation Support
- Data Masking
- Condition-based Conversations
- Automated Email Followups
- Omnichannel Conversational Chatbot
Pricing Info
Pricing Info
Smatbot features various enterprise pricing plans suited to the needs of different companies. The plan can be customized a little to add features. A 14-day free trial is also available.
Free
- 50 Chats per month
- 1 ChatBot
- Lead Generation Bot
- Email Only Support
- Standard Security Protocols
- Chatbot Analytics
- Google Sheets Integration
- Lead Email Notifications
- 20+ Question Types
- Appointment Booking
- CSV Chats Export
- Voice Enabled
- AdWords Tracking
Starter – ₹ 1,890 per month
- All Free Features +
- 1 000 Chats/Month(All excl. WA)
- 5 Chatbots
- Customer Support Bot
- 1 Live Agent
- Canned Responses
- 2 Factor Authentication
- Live chat Analytics
- Template Message Analytics
- Email OTP Validations
- Hot Lead Notifications
- 30+ Question Types
- Dynamic Response
- WhatsApp Broadcast Messages
Pro – ₹ 5,500 per month
- All Starter Features +
- 5000 Chats/Month(All excl. WA)
- 10 Chatbots
- 3 Live Agents
- User roles (Analyst, Supervisor)
- Lead Data Masking
- CRM ( Standard ) Integrations
- Webhook Integrations
- Auto Email Followup
- AI Bot
- AI Speech Answering
- Intent Mapping
- Android App for Live Agents
- Contacts Dashboard
- Whatsapp Catalog
- WhatsApp E-Commerce
Integrations
Integrations
Smatbot can seamlessly connect with various platforms for an omnichannel conversational experience. This includes the following:
- Slack
- Zoho CRM
- Zendesk
- HubSpot
- Facebook Messenger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Cinepolis, Mahindra Logistics, King’s College Hospital London
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SmatBot is a conversational bot-building platform that lets you make bots for various purposes, such as lead generation, interactive landing pages, live chat assistance, and more.
Company Email
info@smatbot.com
Contact No.
Company's Address
Feso Social Media Pvt. Ltd.,
2nd Floor, Ashoka HiTech Chambers Road No. 2, Banjara Hills, opp. KBR Park, Hyderabad, Telangana 500034,
India
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NOAWARDS
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Pricing:
Starting from €65
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
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You should note that even though both Smatbot and Vocalcom Cloud Contact Center may offer a reliable set of features each app might be created for a different business size. If you are studying different apps you may want to focus on a business type they are meant for. Some features may scale up well for big enterprises but if you have a small or medium business it’s usually better to refrain paying for complex functionalities that you may never have a chance to use.
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