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Compare Salesmachine vs Iridize

What is better Salesmachine or Iridize? Finding the right Customer Experience Management Software product is as simple as assessing the good and low features and terms offered by Salesmachine and Iridize. Here you can also match their total scores: 7.5 for Salesmachine vs. 7.3 for Iridize. Or you can check their general user satisfaction rating, N/A% for Salesmachine vs. 100% for Iridize.

We suggest that you spend some time to study their unique features and decide which one is the better alternative for your company. Moreover. bear in mind to factor in your company’s or industry’s special situation, for instance, a multilingual software for a global team or a mobile app to help you work in the field.

In case you you need to quickly find the more reliable Customer Experience Management Software according to our experts we recommend you try out these products: Zendesk, Yotpo, SoGoCX.

NOAWARDS
YET

SmartScore™

7.5

User Satisfaction

N/A

Pricing:

Starting from $60

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Health score
  • Portfolio management
  • Onboarding
  • Adoption
  • Retention
  • Upsell
  • Health alert
  • Business alert
  • Real-time data
  • Dynamic fields
  • Enrichment
  • Event tracking
  • Email & Layout Manager
  • Emails Activity
  • Auto-emails
  • Productivity
  • Analytics
  • Permissions
  • Custom Segments
  • Notifications
  • Daily Reports
  • To Do list
  • Slack Notifications
  • HTML / Text / Liquid

Pricing Info

Salesmachine’s enterprise pricing is available for startups, growing businesses and large enterprises. You can choose from two fixed subscription plans charged at per-seat, per-month basis or contact the vendor for customized enterprise package.

Starter – $60 per seat/month (paid annually)

  • Workflows
  • Unlimited contacts & accounts
  • Health scoring
  • Segments
  • Alerts
  • Slack notifications
  • Campaigns
  • Unlimited integrations
  • Standard traffic volume
  • Profile Analytics & Live view

Standard – $100 per seat/month (paid annually)

  • Starter inclusions
  • Team permissions
  • Reports (coming soon)
  • Salesforce integration

Enterprise – by quote

  • Standard inclusions
  • Push Health scores to Salesforce
  • High traffic volume
  • Dedicated CSM
  • High priority support

Integrations

Salesmachine integrates with the following business systems and applications:

  • Wufoo
  • Segment
  • Mixpanel
  • Intercom
  • JS Library
  • Backend libraries
  • API
  • Zendesk
  • Olark
  • Satismeter NPS
  • Promoter.io
  • Stripe
  • Zapier
  • Delighted
  • Groove
  • Uservoice
  • Help Scout
  • Salesforce Desk
  • Slack

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Appcues, Payfit, Mention, Exposify

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A highly visual customer health scoring software that help you capture sales wins and mitigate loss.

Company Email

Contact No.

Company's Address

Boston, MA
USA

Popular Salesmachine Alternatives

NOAWARDS
YET

SmartScore™

7.3

User Satisfaction

100%

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Personalized guides
  • User and Guide Drilldown Activity
  • User segmentation
  • User activity/tracking
  • Audit trail support.
  • Time based in-product communication
  • Visual analytics
  • Guide rules and conditions
  • Rich formatting and PDF export
  • Release notes
  • Branded guides
  • Polls
  • Embedded forms
  • Help Widget
  • Onboarding Widget
  • API

Pricing Info

Iridize’s SMB and enterprise pricing is available by request for a customized plan. The vendor will also offer a free trial for prospective buyers, and a lifetime free plan for teams up to 100 users.

Integrations

Iridize has direct integration with Microsoft Dynamics, Salesforce and SharePoint. It also integrates with Zendesk and cloud solutions such as, ERP, HRM, LMS, CRM, help desk, web portals, project management and other SaaS products.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DellEMC, Sentry Insurance, Mediamath

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Iridize offers contextualized and personalized guides for smooth onboarding and employee training.

Company Email

contact@iridize.com

Contact No.

Company's Address

39 Shaul Hamelekh Blv
Tel Aviv 6492807
Israel

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.4

User Satisfaction

98%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Zendesk Comparisons

Name
Comparision

Popular Zendesk Alternatives

All the data, information and experiences that we shared in this comparison were collated from official company sites, marketing materials available online, actual experience from real users as well as our personal hands-on use of each product by an expert. We put a lot of effort to extensively examine every solution, so we not only examine it on our own, but we also match our results with views of other people from the B2B community.

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