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Compare RepuGen vs Reputology

What is better RepuGen or Reputology? Purchasing the suitable Reputation Management Software product is as easy as assessing the solid and weaker features and terms offered by RepuGen and Reputology. Here you can also match their total scores: 8.0 for RepuGen vs. 7.0 for Reputology. Or you can check their general user satisfaction rating, 95% for RepuGen vs. N/A% for Reputology.

We suggest that you put some effort and study their specific functions and decide which one is the better option for your business. Likewise, remember to take into account your company’s or industry’s special situation, for instance, a multilingual software for a global staff or a mobile app to help you work on the go.

Right now, the most popular services in our Customer Experience Management Software category are: Yotpo, SoGoCX, Zendesk.

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

95%

Pricing:

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Negative Review Protection
  • Positive Review Acquisition
  • Patient Service Recovery
  • Patient Sentiment Analysis
  • Immediate Patient Feedback
  • Reporting & Management Tool
  • Stand Out On Search Online
  • Reputation Monitoring

Pricing Info

RepuGen offers several enterprise pricing options, depending on the number of providers you wish to manage. Give the details a look, and select the best plan for your business:

  • 1 Provider – $129/provider/month
  • 2-5 Providers – $99/provider/month
  • 6-9 Providers -$79/provider/month
  • 10+ Providers – By quote

Integrations

RepuGen integrates with any EMR system (Electronic Medical Record).

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Family Care Centers, MemorialCare Medical Group

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RepuGen is a healthcare reputation and review management software that prevents almost every negative review by quickly identifying unhappy patients and notifying you about it.

Company Email

info@repugen.com

Contact No.

Company's Address

19800 MacArthur Boulevard Suite 300
Irvine, CA 92612
USA

NOAWARDS
YET

SmartScore™

7.0

User Satisfaction

N/A

Pricing:

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Social Monitoring and Listening
  • Fast Customer Engagements
  • Opportunity Finder
  • Review Monitoring
  • Customer Feedback
  • Text Analytics

Pricing Info

Reputology offers three enterprise pricing plans for businesses with varying needs and budget. Give the details a look, and select your plan:

Single Location – $25/month

  • 5 Users
  • Dashboard
  • Analytics
  • Workflow
  • Support per location

Multiple Locations – Contact For Pricing

  • Unlimited Users
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Professional Services Available

Agencies – Contact For Pricing

  • Unlimited Users and Multiple Orgs
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Whitelabeling

Integrations

Reputology integrates with the following business systems and applications:

  • Yelp
  • Google My Business
  • Facebook
  • Hootsuite
  • Foursquare

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hillstone Restaurant, Gold's Gym, House of Blues

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Reputology monitors reviews & collects feedback so that you can make your business better.

Company Email

support@reputology.com

Contact No.

Company's Address

86 Idora Avenue
San Francisco, CA 94127
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.4

User Satisfaction

98%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Zendesk Comparisons

Name
Comparision

If you continue having doubts about which service will work best for your company it might be a sound idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular each solution is and how wide is its online presence.For instance, if you look at RepuGen LinkedIn profile you’ll learn that they are followed by 18 people. In case of Reputology the amount of followers on their LinkedIn page is 18.

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