QueueMetrics-Live
NOAWARDS
YET
Pricing:
Starting from $8.08
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
Pricing Info
Pricing Info
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
Integrations
Integrations
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
- CRMs
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aramex International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.
Company Email
support@queuemetrics-live.com
Contact No.
Company's Address
Loway
Via Laveggio 3
6855 Stabio
Switzerland
QueueMetrics-Live Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Chat APIs & SDKs
- Web & Mobile Messaging Apps
- Private & Public Chats
- Live Stream Chats
- Team Collaboration
- Message Broadcast
- File Sharing
- Location Sharing
- Screen Sharing
- Online Availability
- Audio Messaging & Translation
- Self-Destruct Chats
- Typing Indicators
- Emojis & Stickers
- Comments
- Notifications
- Pinned Posts
- Analytics & Reports
- Group Chat Analysis
- User Behavior
- User Demographic Data
- Security Assessments
- HTTPS Connections
- End-to-End Encryption
- Anti-Spam Protection
- System Integrations
- Cloud & On-Premise
Pricing Info
Innoinstant’s enterprise pricing information is available only upon request.
Integrations
Innoinstant integrates with:
- Slack
- Salesforce
- Gmail
- Google Drive
- Outlook
- Dropbox
- IBM Cognos Analytics
- Tableau
- PowerBI
- Microsoft Azure
- Google Cloud
- Alibaba Cloud
- IBM Cloud
- Amazon Web Services
- Oracle Cloud
- DigitalOcean
- OpenStack
- VMware
- Python
- React Native
- Java
- Swift
- Docker
- Kubernetes
- Firebase
- Flutter
- Android
- iOS
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Innoinstant is a communication solution for you to produce engaging, reliable, and secure real-time communications and collaborations across multiple systems, platforms, and devices via messaging APIs and SDKs.
Company Email
innocrux@gmail.com
Company's Address
Innocrux Private Limited
No.28, Padma Street, VGN Avenue, Mogappair, Chennai
India
Innoinstant Comparisons
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It may not always be enough to just compare QueueMetrics-Live and Innoinstant against one another. Although useful functionalities, cost and customer comments are all important and should be included when making a final decision, you should also check out the recognition and awards won by every app. In many cases a less popular app may turn out to be an excellent choice that was a winner of many industry awards such as our Supreme Software Award which reveals that regardless of limited market presence it’s a significant contender to the apps that rule the market.
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